Identity & Access Management Associate

QBE Insurance; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

QBE Insurance Group in the Philippines seeks an experienced IAM Lead to manage global access controls, onboarding/offboarding, and recertification. You will support senior analysts and business partners on audits, risk assessments, and ITIL-aligned processes, ensuring least-privileged access across systems.

The role requires a tertiary degree and experience in identity and access management within financial services.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Manage demand through the global ticket and request management tool to ensure effective queue management.
• Maintain least privileged access to QBE systems for joiners, movers, leavers (JML) and authorised users, ensuring access is in line with job function and controls are maintained.
• Respond to information security and access-related questions and inquiries, ensuring adherence to defined service processes and ITIL best practice guidelines.
• Consistent compliance with defined controls, processes, and security policies.
• Timeliness and accuracy in handling JML and additional access requests, meeting defined SLAs and performance targets.
• Build and maintain strong relationships with business customers to ensure service delivery meets expectations.
• Provide advice and guidance for IT security and user access-related activities.
• Independently analyse requests to ensure proper separation of duties and least privileged concept is applied when granting access.
• Produce accurate management information for effective reporting and decision-making.

Skills

IAM Concepts

Analytical Thinking

Decision Making

Detail-Oriented

Customer Service

Problem Solving

IT Security Operations

Stakeholder Mgmt

Operating Systems

Risk Management

Education

Tertiary Degree

Tools

Active Directory

RACF

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to lead the management of access controls for safeguarding QBE data and resources globally, overseeing identity and access processes, onboarding, offboarding, and access recertification. This role involves providing high-quality access management services, handling complex requests efficiently, and supporting senior analysts and team leaders on projects requiring audit, risk assessment, and technical expertise in a regulated environment. Additionally, this role involves engaging with customers at various levels, including senior and executive leadership, to ensure effective communication and collaboration.

Responsibilities

• Manage demand through the global ticket and request management tool to ensure effective queue management.
• Maintain least privileged access to QBE systems for joiners, movers, leavers (JML) and authorised users, ensuring access is in line with job function and controls are maintained.
• Respond to information security and access-related questions and inquiries, ensuring adherence to defined service processes and ITIL best practice guidelines.
• Consistent compliance with defined controls, processes, and security policies.
• Timeliness and accuracy in handling JML and additional access requests, meeting defined SLAs and performance targets.
• Build and maintain strong relationships with business customers to ensure service delivery meets expectations.
• Provide advice and guidance for IT security and user access-related activities.
• Independently analyse requests to ensure proper separation of duties and least privileged concept is applied when granting access.
• Produce accurate management information for effective reporting and decision-making.

Work Experience

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Experience with identity and access management in a complex, fast-paced environment.
• Experience with Active Directory (AD), RACF, and other access management tools.
• Experience within financial services, preferably insurance industry.
• Experience working with outsourced service partners.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Active Directory Software, Analytical Thinking, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Identity and Access Management (IAM) Operations, Intentional collaboration, IT Security Operations, Managing performance, Operating Systems (OS), Problem Solving, Risk Management, Service Delivery, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.