IBM i / AS400 Systems Engineer – Production Support

Questronix Corporation; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Questronix Corporation in the Philippines seeks an L2 Production Support specialist for IBM AS/400 / IBM i and OS/400 environments. You will monitor system health, jobs, subsystems, batch schedules, and perform incident troubleshooting to resolve issues quickly.

You will manage user profiles and security, review logs, coordinate with L2/L3 and vendors, handle file transfers (FTP/SFTP) and MQ, and support BRMS backups, change implementations, and post-incident documentation; on-call shifts are

Qualifications

• Hands-on experience with IBM AS/400 / IBM i and OS/400.
• Knowledge of job control, subsystems, job queues and message queues.
• Experience with spool file management, performance monitoring and licensing.
• L2 application support in production environments.
• Basic RPG/RPGLE and CL/CLLE (COBOL a plus).
• DB2 for i fundamentals and basic SQL.
• Experience with schedulers (Control-M, Tivoli) and ticketing tools (ServiceNow, Jira).
• Understanding of batch vs online processing and Dev/UAT/Prod environments.
• Familiarity with MIMIX and basic Linux/Windows awareness.

Responsibilities

• Provide L2 support for IBM AS/400 / IBM i systems and applications.
• Monitor system health, jobs, subsystems, message queues, and batch schedules.
• Perform incident troubleshooting, root cause analysis, and resolution.
• Manage user profiles, object authorities, and security access.
• Review logs, investigate errors, and resolve job or program failures.
• Monitor interfaces, file transfers (FTP/SFTP), MQ, and data flows.
• Perform backup and restore activities (BRMS and native backups).
• Support change implementations and post-incident documentation.
• Coordinate with L2, L3, and external vendors.
• Participate in on-call or shift-based production support.

Skills

IBM AS/400 / IBM i

OS/400

L2 support

Incident troubleshooting

Root cause analysis

Security access management

Batch scheduling

Log review

FTP/SFTP

MQ

BRMS

Documentation

On-call support

Vendor coordination

Dev/UAT/Prod understanding

MIMIX

Linux/Windows basics

Tools

Control-M

Tivoli

ServiceNow

Jira

MIMIX

Job description

Questronix Corporation in the Philippines seeks an L2 Production Support specialist for IBM AS/400 / IBM i and OS/400 environments. You will monitor system health, jobs, subsystems, batch schedules, and perform incident troubleshooting to resolve issues quickly.

You will manage user profiles and security, review logs, coordinate with L2/L3 and vendors, handle file transfers (FTP/SFTP) and MQ, and support BRMS backups, change implementations, and post-incident documentation; on-call shifts are