Ibex SM Lanang | Retail Account - No BPO experience required!

IBEX Global Solutions (Philippines) Inc.; Davao City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Work Onsite Allowance

Extensive HMO coverage for you and你的依赖

Non-taxable allowance on top of basic

Excellent Program Incentives based on绩

Group Life Insurance

30 Service Incentive Leaves (15 days)”

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a customer service representative to handle incoming calls, assess customer needs, and provide personalized, professional guidance onsite at two Davao City locations.

Fresh graduates are welcome to apply; no call center experience is required. Strong communication, problem-solving and multitasking skills are essential. You will work in a fast-paced environment with competitive ibex-exclusive benefits.

Qualifications

• No call center experience required.
• Fresh graduates are welcome to apply.
• K12 graduates or up to 2nd year college level.
• Excellent communication and customer service skills.

Responsibilities

• Handle incoming calls from customers proficiently
• Assess customers' needs and provide personalized guidance
• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
• Uphold productivity and quality benchmarks
• Exhibit a sense of urgency in addressing customer queries
• Escalate customer issues accurately and promptly
• Deliver timely, accurate, and professional customer service
• Maintain a positive and professional attitude, reflecting positively on the company
• Utilize departmental resources, policies, and procedures effectively.

Skills

Excellent communication

Customer service mindset

Multitasking

Problem-solving

Education

K-12 Graduate / 2nd year college

2 year vocational / Associate

Job description

· SM Lanang, Fountain Court, J.P. Laurel Ave., Agdao Davao Cityevery Monday to Sunday between 10 AM - 6 PM! Bring 1 valid ID.

· Upper G/F, Felcris Centrale, Quimpo Boulevard, Davao Cityevery Monday to Sunday between 10 AM - 6 PM! Bring 1 valid ID.

Job Description

• Handle incoming calls from customers proficiently
• Assess customers' needs and provide personalized guidance
• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
• Uphold productivity and quality benchmarks
• Exhibit a sense of urgency in addressing customer queries
• Escalate customer issues accurately and promptly
• Deliver timely, accurate, and professional customer service
• Maintain a positive and professional attitude, reflecting positively on the company
• Utilize departmental resources, policies, and procedures effectively.

Qualifications:

• No call center experience required!
• Fresh Graduates are welcome to apply
• K12 Graduate/ Completed at least 2nd year college level (old and new curriculum) / 2 year vocational graduate / 2 year Associate graduate
• Excellent communication skills
• Excellent customer service, problem-solving, and multitasking skills

What should you expect from us?
ibex-clusive Benefits:

• Work Onsite Allowance*
• Extensive HMO coverage for you and your dependents
• Non-taxable allowance on top of your basic salary
• Excellent Program Incentives based on performance
• Group Life Insurance
• 30 Service Incentive Leaves (15 days convertible to cash)

*Terms and Conditions Apply