Iberia Customer Service Team Leader

Greif, Inc.; España; On-site; PHP 2,402,234 - 4,078,212; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Short-term incentive eligibility

Job summary

Greif, Inc. is seeking a Customer Service Supervisor - Iberia Team Lead to ensure high service standards and lead the Customer Service team. This role involves overseeing daily operations, managing escalated issues, and driving continuous improvement.

The ideal candidate will have experience in customer service, strong leadership capabilities, and fluency in Spanish and English. The position offers a competitive salary and comprehensive benefits package.

Qualifications

• Experience in customer service or commercial support.
• Proven track record in team leadership.
• Fluency in Spanish and high proficiency in English required.

Responsibilities

• Lead and supervise daily work of the Customer Service team.
• Ensure service quality and compliance with procedures.
• Manage escalated customer issues and support resolution.

Skills

Customer relationship management

Supervision

Problem-solving

Communication

Interpersonal skills

Education

Professional degree

Bachelor’s degree

Tools

Microsoft Office

ERP systems (Infor LN knowledge)

Job description

Greif, Inc. is seeking a Customer Service Supervisor - Iberia Team Lead to ensure high service standards and lead the Customer Service team. This role involves overseeing daily operations, managing escalated issues, and driving continuous improvement.

The ideal candidate will have experience in customer service, strong leadership capabilities, and fluency in Spanish and English. The position offers a competitive salary and comprehensive benefits package.