Customer Service Supervisor - Iberia Team Lead

Greif, Inc.; España; On-site; PHP 2,402,234 - 4,078,212; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Short-term incentive eligibility

Job summary

Greif, Inc. is seeking a Customer Service Supervisor - Iberia Team Lead to ensure high service standards and lead the Customer Service team. This role involves overseeing daily operations, managing escalated issues, and driving continuous improvement.

The ideal candidate will have experience in customer service, strong leadership capabilities, and fluency in Spanish and English. The position offers a competitive salary and comprehensive benefits package.

Qualifications

• Experience in customer service or commercial support.
• Proven track record in team leadership.
• Fluency in Spanish and high proficiency in English required.

Responsibilities

• Lead and supervise daily work of the Customer Service team.
• Ensure service quality and compliance with procedures.
• Manage escalated customer issues and support resolution.

Skills

Customer relationship management

Supervision

Problem-solving

Communication

Interpersonal skills

Education

Professional degree

Bachelor’s degree

Tools

Microsoft Office

ERP systems (Infor LN knowledge)

Job description

## Customer Service Supervisor - Iberia Team LeadApplylocations: Martorell-ESPtime type: Full timeposted on: Posted Todayjob requisition id: 034576**Greif** is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, **Greif** packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's **Customized Polymer**, **Sustainable Fiber**, **Durable Metal**, and **Integrated Solutions** at **www.greif.com** and follow **Greif** on Instagram and LinkedIn.**OUR VISION:**To Be the Advantage That Helps Our Customers Win.**OUR PURPOSE:**Creating packaging solutions for life’s essentials.**Job Requisition #:**034576 Customer Service Supervisor - Iberia Team Lead (Open)**Job Description:**We are looking for a **Customer Service Supervisor – Iberia team leader** to lead the daily operations of our **Customer Service team** in Iberia. This role is responsible for ensuring **high service standards**, supporting team performance, and driving **continuous improvement** across customer service activities. It is an excellent opportunity for a professional with a strong **customer focus**, **leadership capability**, and a proactive approach.**Key responsibilities*** Lead and supervise the daily work of the **Customer Service team (5-7 direct reports)*** Ensure **service quality**, operational efficiency, and compliance with internal procedures* Manage **escalated customer issues** and support effective resolution* Communicate **pricing, product information, delivery dates, and order updates** to customers* Collaborate with **sales, planning, shipping, and other internal departments*** Prepare reports and identify opportunities for **process improvement*** Train, coach, and support team members to drive **performance and engagement****Experience and Education*** Experience in **customer service**, **administrative coordination**, or **commercial support*** Proven track record in **team leadership** and people management* **Professional degree required, Bachelor’s degree is a plus*** **Fluency in Spanish** and **high proficiency in English is a must*** **Portuguese is a plus****Skills and Knowledge*** Strong **customer relationship management** skills* Good **supervision**, **planning**, and **problem-solving** abilities* High level of **initiative** and **proactivity*** Excellent **communication** and **interpersonal skills*** Ability to **work collaboratively** and **motivate others*** Advanced knowledge of **Microsoft Office*** Experience with **ERP systems (Infor LN knowledge is a plus)**At **Greif**, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.**Compensation Range:**The pay range for this position is €34,400.00 - €58,400.00 annually. Typically, a competitive wage for new hires will fall between $40,000.00 to $45,000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.**Benefits Statement:**Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.***Protect Yourself From Scams:*** *We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at* *www.greif.com**. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link* Contact Us - Greif*.***EEO Statement:****https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf***We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other* *any other legally protected characteristic.**For more information read Greif’s Equal Opportunity Policy.*