Senior Customer Service Team Leader

IBEX Global Solutions (Philippines) Inc.; Davao City; Sur place; PHP 446 000 - 670 000; Plein temps

Résumé du poste

IBEX Global Solutions (Philippines) Inc. is seeking a Team Manager to lead the account team, drive performance, and ensure service levels are met while maintaining high-quality call handling. This role emphasizes strong leadership and process discipline to deliver exceptional customer experiences.

You will motivate staff, coordinate activities, and implement improvements that enhance efficiency and client satisfaction across the contact center operations in the region.

Responsabilités

• Manage, motivate, and coordinate the activities of the account to reach objectives and service levels; ensure calls are handled professionally.

Description du poste

IBEX Global Solutions (Philippines) Inc. is seeking a Team Manager to lead the account team, drive performance, and ensure service levels are met while maintaining high-quality call handling. This role emphasizes strong leadership and process discipline to deliver exceptional customer experiences.

You will motivate staff, coordinate activities, and implement improvements that enhance efficiency and client satisfaction across the contact center operations in the region.