Hybrid Training & Quality Supervisor — Lead & Elevate QA

Focusinc Group Corp.; Murcia; Hybrid; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills development

Job summary

Focusinc Group Corp. seeks a Training & Quality Supervisor to lead the Training and QA efforts across Davao and Bacolod. You will develop Trainers and QA staff, improve training delivery, and establish consistent practices with Operations to meet campaign needs.

The role reports to the Head of Operations and requires strong coaching, QA calibration, and materials development skills to raise standards across sites.

Qualifications

• 3+ years hands-on experience in Training in a BPO or similar environment.
• 3+ years hands-on experience in Quality Assurance in a BPO or similar environment.

Responsibilities

• Observe Trainers during classes and provide practical coaching and feedback.
• Coach Trainers on facilitation, adult learning, classroom management, and effective delivery.
• Coach and develop QA Specialists on QA practices, calibration, evaluation, and quality standards.
• Support onboarding and development of new Trainers and QA team members.
• Lead QA calibration sessions and standardize QA practices across campaigns.
• Review training materials, assessments, SOPs, and job aids for accuracy and usability.
• Help create and maintain Training and Quality playbooks, standards, and best practices.

Skills

Training

Quality Assurance

Job description

Focusinc Group Corp. seeks a Training & Quality Supervisor to lead the Training and QA efforts across Davao and Bacolod. You will develop Trainers and QA staff, improve training delivery, and establish consistent practices with Operations to meet campaign needs.

The role reports to the Head of Operations and requires strong coaching, QA calibration, and materials development skills to raise standards across sites.