Hybrid Service Desk Engineer – First Line Support

Avaloq Group; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Avaloq Group is seeking a Service Desk First Level Support Engineer in the Philippines. You will be the first point of contact for incidents and service requests, performing initial screening, user management tasks, and coordinating major incidents.

The role requires fluent German and good English, a customer-oriented mindset, and strong communication skills. The company promotes hybrid and flexible working to maintain work-life balance and a diverse, inclusive culture across global offices.

Qualifications

• Experience in the service sector
• A customer‑oriented mindset
• A confident handling of MS Office 365
• Fluent German and good English skills
• Talent for communication and a quick grasp of new ideas
• A high degree of flexibility and the willingness to familiarize yourself with unfamiliar topics

Responsibilities

• Initial screening and assigning of all incoming Incidents and service Requests.
• Ensuring that services are provided in accordance with the contracts and the SLAs
• User management related tasks such as profile creation and maintenance.
• Coordination of the major incident process.
• Processing, coordination and documentation of incoming requests for operational processes
• Constant revision of the process documentation
• Involvement in user recertification processes.

Skills

Fluent German

Good English

Customer oriented

Communication

Flexibility

Fast learner

Tools

MS Office 365

Job description

Avaloq Group is seeking a Service Desk First Level Support Engineer in the Philippines. You will be the first point of contact for incidents and service requests, performing initial screening, user management tasks, and coordinating major incidents.

The role requires fluent German and good English, a customer-oriented mindset, and strong communication skills. The company promotes hybrid and flexible working to maintain work-life balance and a diverse, inclusive culture across global offices.