APAC L2 Application Support Engineer — Hybrid

Avaloq; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid and flexible working

Job summary

Avaloq in Makati City, Philippines is seeking a detail-oriented L2 Application Support Engineer to provide robust second-level support for wealth management platforms. You will diagnose complex issues and coordinate with development teams to ensure platform reliability.

You will write Oracle SQL queries, perform Unix tasks, monitor batch jobs with Control-M/Autosys, and contribute to runbooks and knowledge bases while participating in on-call rotations.

Qualifications

• 3-4 years of demonstrated L2 application support or technical support experience in a production environment handling incident tickets.
• Strong working knowledge of Oracle SQL (simple/complex queries, joins, analysis).
• Proficiency with Unix/Linux commands and log investigation.
• Experience with Java-based applications, log interpretation, JVM basics, error handling.
• Experience with batch job monitoring tools like Control-M/Autosys/Cron.

Responsibilities

• Provide second-level technical support for wealth management and digital platform applications, handling escalated tickets from L1 teams.
• Write and debug Oracle SQL queries to investigate data issues and perform validation checks.
• Perform Unix command-line operations for log analysis, process monitoring, and job execution.
• Collaborate with development teams to identify root causes and implement permanent solutions.
• Maintain and update runbooks, knowledge base articles, and incident documentation.

Skills

Oracle SQL

Unix/Linux

Java-based applications

Batch job monitoring

JIRA

Tools

Control-M

Autosys

Cron

Zena

Job description

Avaloq in Makati City, Philippines is seeking a detail-oriented L2 Application Support Engineer to provide robust second-level support for wealth management platforms. You will diagnose complex issues and coordinate with development teams to ensure platform reliability.

You will write Oracle SQL queries, perform Unix tasks, monitor batch jobs with Control-M/Autosys, and contribute to runbooks and knowledge bases while participating in on-call rotations.