[Hybrid] Risk/Fraud Officer eCommerce Industry (NON BPO)

PlayerAuctions Manila; Metro Manila; Hybrid; PHP 400,000 - 650,000; Full time

Job summary

PlayerAuctions Manila is seeking a Risk Officer/Fraud Officer to join our ecommerce operations in Pasig City. The role focuses on risk management, chargebacks, verification of new users, and monitoring transactions to prevent fraud in a 24/7 hybrid environment.

You will coordinate with payments and security teams, respond to inquiries, and maintain accurate tracking reports. A Bachelor’s degree or equivalent in financial services or ecommerce, strong English communication, and the ability to

Qualifications

• Bachelor’s degree or equivalent work experience in financial services or ecommerce.
• Experience in risk management, payments, or ecommerce.
• Excellent written and verbal English communication.
• Strong attention to detail and data validation.
• Analytical mindset with ability to work under pressure.
• Proficiency with spreadsheets and reporting tools.

Responsibilities

• Manage daily risk-related claims and chargebacks.
• Conduct verification procedures for newly registered users and review incoming transactions.
• Perform verification calls as needed for risk management purposes.
• Monitor multiple mailbox queues and respond to customer inquiries and cases via email.
• Monitor order system and payment center queues, ensuring all cases are addressed promptly.
• Review, investigate, and mediate disputes and manual arbitration matters.
• Assess the effectiveness of anti‑fraud systems and apply sound judgment to supplement automated processes.
• Monitor user feedback related to security and identify emerging fraud patterns.
• Update tracking tools and reports with complete and accurate information.
• Perform other duties as may be assigned by the immediate superior.

Skills

Risk management

Fraud detection

Analytical skills

Attention to detail

English communication

Multitasking

Problem solving

Excel

Education

Bachelor’s degree or equivalent work experience in financial services or ecommerce

Tools

Microsoft Excel

Reporting tools

Job description

We are looking for a Risk Officer/Fraud Officer in the E-Commerce Industry! Here’s what you’re going to do:

Key Responsibilities:

1. Manage daily risk-related claims and chargebacks.

2. Conduct verification procedures for newly registered users and review incoming transactions.

3. Perform verification calls as needed for risk management purposes.

4. Monitor multiple mailbox queues and respond to customer inquiries and cases via email.

5. Monitor order system and payment center queues, ensuring all cases are addressed promptly.

6. Review, investigate, and mediate disputes and manual arbitration matters.

7. Assess the effectiveness of anti‑fraud systems and apply sound judgment to supplement automated processes.

8. Monitor user feedback related to security and identify emerging fraud patterns.

9. Update tracking tools and reports with complete and accurate information.

10. Perform other duties as may be assigned by the immediate superior.

If you are interested in applying, here are the qualifications you must possess:

Qualifications:

1. Bachelor’s degree or equivalent work experience in financial services or the e’commerce industry.

2. Prior experience in risk management, payments, or e’commerce.

3. Excellent written and verbal communication skills in English, with the ability to clearly understand and address both simple and complex customer concerns.

4. Strong attention to detail, with the ability to double-check and validate information prior to submission.

5. Demonstrated analytical skills; able to work independently and perform effectively under pressure.

6. Proficient multitasking and problem‑solving abilities.

7. Basic computer skills required; proficiency in Microsoft Excel and familiarity with spreadsheets or reporting tools are significant advantages.

8. Strong sense of urgency and commitment to resolving customer issues in a timely manner.

9. Willingness to work morning, mid, and night shifts, weekends, holidays, and occasional overtime as part of a 24/7 operational environment.

10. Must be willing to do shifting schedule.

11. Must have a fully functioning WFH equipment, including a laptop or desktop and a stable high-speed internet connection.

12. Familiarity with the e’commerce or card payment industry is considered an asset.

The work setup for this role is hybrid

We are located at 8th Floor, Unit 802, Prestige Tower Condominiums, Emerald Avenue, Ortigas Center, Pasig City