Hybrid Risk & Controls Lead – BPO/Shared Services

MicroSourcing International; Quezon City; Ibrido; PHP 1.200.000 - 2.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage day one

Performance bonuses

Paid time-off with cash conversion

Descrizione del lavoro

MicroSourcing is seeking a Risk & Controls Manager for its BPO/shared services arm in Eastwood, Quezon City. The role is hybrid with day shifts, focused on establishing risk registers and ensuring effective controls across Manila-based operations.

You will design control tests, provide independent challenge, and partner with Risk, Cyber, Legal, Privacy, Technology, and leadership to align risk programs. Strong governance and communication skills required.

Competenze

• Experience in first-line or second-line operational risk management within BPO/offshore shared-services.
• Ability to independently monitor, test, and challenge while not replacing control ownership.
• Knowledge across operational risk frameworks, privacy, cybersecurity, physical security, and third-party risk.
• Experience designing control test plans and documenting audit-ready workpapers.
• Proven ability to engage offshore teams and onshore executives across regions.

Mansioni

• Establish and maintain a BPO risk register covering operations, privacy, cyber, contractual, and third-party risks.
• Design and execute testing programs to ensure key controls are effective.
• Provide independent assurance and constructive challenge to business units and vendors.
• Identify control gaps and remediation plans with owners and track progress.
• Coordinate with Risk, Cyber, Legal, Privacy, Technology, and leadership for governance and escalation.
• Prepare assurance reports and KRIs for senior committees.

Conoscenze

Risk governance

First/second-line risk management

Stakeholder management

Control testing

Regulatory compliance

Formazione

CRISC

CISA

CIA

CRM

Strumenti

RSA Archer

ServiceNow GRC

OneTrust

Descrizione del lavoro

MicroSourcing is seeking a Risk & Controls Manager for its BPO/shared services arm in Eastwood, Quezon City. The role is hybrid with day shifts, focused on establishing risk registers and ensuring effective controls across Manila-based operations.

You will design control tests, provide independent challenge, and partner with Risk, Cyber, Legal, Privacy, Technology, and leadership to align risk programs. Strong governance and communication skills required.