Hybrid Retail Support Specialist – B2B Digital Platforms

Philip Morris International; Makati; Hybrid; PHP 391.000 - 670.000; Vollzeit

Zusammenfassung

Philip Morris International is seeking a Customer Support Executive in a hybrid role based in Makati for Singapore retailers. You will handle inquiries, onboarding, and digital platform support while engaging with multiple internal teams.

The ideal candidate has 2+ years in customer service, strong English and Mandarin, and familiarity with CRM/ticketing tools. Employment may be fixed-term or permanent, with a focus on retailer satisfaction.

Qualifikationen

• Bachelor's degree in a relevant field.
• 2+ years of experience in customer service or related roles.
• Experience supporting customers via phone, email, and digital channels.
• Experience with B2B customers, retailers, distributors, or trade partners is a plus.
• Familiarity with CRM or ticketing systems is advantageous.

Aufgaben

• Act as primary contact for Singapore retailers, providing customer support and retailer engagement.
• Resolve customer concerns while meeting service standards and escalation requirements.
• Maintain accurate records, case documentation, and follow-up activities.
• Conduct outbound retailer engagement activities, onboarding, promotions, retention initiatives, and education.
• Support retailer adoption of PMI digital platforms and customer engagement solutions.
• Assist retailers with registration, onboarding, troubleshooting, and platform navigation.
• Collaborate with Commercial, Field Force, Logistics, Digital, and Customer Service teams for seamless experience.
• Identify opportunities to improve customer experience and operational efficiency.

Kenntnisse

Fluent English

Mandarin

Hokkien

Simplified Chinese

CRM platforms

Ticketing systems

Ausbildung

Bachelor's degree in Business Administration, Marketing, Communications, Customer Service, or related field

Tools

CRM platforms

Ticketing systems

Jobbeschreibung

Philip Morris International is seeking a Customer Support Executive in a hybrid role based in Makati for Singapore retailers. You will handle inquiries, onboarding, and digital platform support while engaging with multiple internal teams.

The ideal candidate has 2+ years in customer service, strong English and Mandarin, and familiarity with CRM/ticketing tools. Employment may be fixed-term or permanent, with a focus on retailer satisfaction.