Hybrid-Ready Associate Director, Offshore Shared Services

KMC Careers; Taguig; Hybrid; PHP 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependent

Access to KMC’s exclusive pantry

Diverse learning & growth opps

Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Careers seeks an Associate Director for Offshore Shared Services & Operations to lead transformation initiatives across BPO and offshore shared services, translating priorities into workplans and KPIs while coordinating cross-functional execution with senior leaders and external providers.

You will drive process optimization, manage multiple workstreams, monitor SLAs and cost metrics, and ensure governance, risk management, and scalable operations in a hybrid work setting.

Qualifications

• Experience managing transformation, continuous improvement, or service delivery initiatives in BPO or offshore shared services.
• Strong knowledge of offshore operations, client services, and cross-functional program execution.
• Ability to independently manage multiple workstreams and drive follow-through.
• Excellent stakeholder, client management, and written communication skills.
• Experience with process improvement, SLA/KPI management, and productivity tracking.

Responsibilities

• Lead transformation initiatives across BPO and shared services functions with measurable outcomes.
• Translate priorities into workplans, milestones, owners, and KPI tracking.
• Drive standardization, automation, and service delivery improvements.
• Coordinate automation/digital solutions with business and tech teams.
• Develop SOPs, playbooks, controls, and governance for programs.
• Monitor KPIs, manage risks, and escalate material issues with actions.

Skills

Transformation

Continuous improvement

Stakeholder management

Project execution

Data analysis

Cross-functional collaboration

Leadership

Communication

Tools

Lean

Six Sigma

Agile

Job description

KMC Careers seeks an Associate Director for Offshore Shared Services & Operations to lead transformation initiatives across BPO and offshore shared services, translating priorities into workplans and KPIs while coordinating cross-functional execution with senior leaders and external providers.

You will drive process optimization, manage multiple workstreams, monitor SLAs and cost metrics, and ensure governance, risk management, and scalable operations in a hybrid work setting.