Hybrid Porting & Customer Service Specialist

8x8

Hinoba-an

Hybrid

PHP 357,000 - 580,000

Full time

6 hours ago

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Job summary

8x8 is seeking a Customer Service Specialist for the Local Number Portability (LNP) team in a hybrid setup. You will coordinate porting projects from start to finish, working with carriers and provisioning teams to ensure zero downtime and smooth transitions for customers.

The role requires 2–3 years in customer support, strong English communication, familiarity with CRM systems, and the ability to collaborate across departments. A presence in the Philippines supports our global CX operations.

Qualifications

Experience using AI-enabled tools to improve efficiency and collaboration.
2-3 years in a Customer Support/CS role.
CRM systems and knowledge management familiarity.
Client-facing experience and ability to liaise across teams.

Responsibilities

Coordinate, track and complete porting projects with zero downtime for customers.
Act as liaison between providers, provisioning, partners and end users for porting requests.
Work with local exchange carriers and international carriers to facilitate number transfers.
Monitor port requests from inception to completion.
Assist with Virtual Contact Center Provisioning activities as needed.
Troubleshoot escalations via phone, chat, cases and email.
Assist training duties.