Global Telecom Porting & CX Specialist

8x8 International Philippine Branch Office; Manila; Hybrid; PHP 279,000 - 558,000; Full time

Job summary

8x8 is seeking a Customer Service Specialist for the Local Number Portability (LNP) team in Manila. You will coordinate porting projects, liaise with carriers and internal teams, and ensure smooth transfers for customers and partners. Strong English, telecom knowledge, and client-facing skills are essential.

The role involves hybrid work with 2 days in-office weekly, Monday–Friday shifts, and duties across training and escalation management to maintain high customer satisfaction.

Qualifications

• Experience using AI-enabled tools to improve efficiency and collaboration.
• 2–3 years in a Customer Support/Service role.
• Familiar with CRM systems and knowledge management solutions.
• Able to work in a client-facing role.
• Able to collaborate across teams and levels.
• Familiar with telecommunications terms and infrastructure.

Responsibilities

• Coordinate, track, and complete multiple porting projects with zero downtime.
• Serve as liaison between providers, provisioning, partners, and end users for porting requests.
• Work with LECs and international carriers to facilitate number transfers.
• Monitor port requests from start to finish.
• Enable ported telephone numbers.
• Assist with Virtual Contact Center provisioning activities as needed.
• Troubleshoot escalations via phone, chat, cases, and emails.

Skills

AI-enabled tools

Customer support experience

CRM systems

Client facing

Cross-functional collaboration

Telecom concepts

Interpersonal skills

MS Excel

Billing concepts

English proficiency

Tools

MS Excel

Job description

8x8 is seeking a Customer Service Specialist for the Local Number Portability (LNP) team in Manila. You will coordinate porting projects, liaise with carriers and internal teams, and ensure smooth transfers for customers and partners. Strong English, telecom knowledge, and client-facing skills are essential.

The role involves hybrid work with 2 days in-office weekly, Monday–Friday shifts, and duties across training and escalation management to maintain high customer satisfaction.