Customer Service Specialist

8x8; Hinoba-an; Hybrid; PHP 357,000 - 580,000; Full time

Job summary

8x8 is seeking a Customer Service Specialist for the Local Number Portability (LNP) team in a hybrid setup. You will coordinate porting projects from start to finish, working with carriers and provisioning teams to ensure zero downtime and smooth transitions for customers.

The role requires 2–3 years in customer support, strong English communication, familiarity with CRM systems, and the ability to collaborate across departments. A presence in the Philippines supports our global CX operations.

Qualifications

• Experience using AI-enabled tools to improve efficiency and collaboration.
• 2-3 years in a Customer Support/CS role.
• CRM systems and knowledge management familiarity.
• Client-facing experience and ability to liaise across teams.

Responsibilities

• Coordinate, track and complete porting projects with zero downtime for customers.
• Act as liaison between providers, provisioning, partners and end users for porting requests.
• Work with local exchange carriers and international carriers to facilitate number transfers.
• Monitor port requests from inception to completion.
• Assist with Virtual Contact Center Provisioning activities as needed.
• Troubleshoot escalations via phone, chat, cases and email.
• Assist training duties.

Skills

AI-enabled tools

Customer service experience

Interpersonal skills

English proficiency

Tools

CRM systems

Knowledge management

MS Excel

Billing concepts

Job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

The Customer Service Specialist, part of the Local Number Portability (LNP) team, enables consumers to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With 8x8 Internet Phone Service, customers can request the portability service free of charge at any time during the initial order process or even after they have become an 8x8 subscriber, as long as they maintain phone service for the number they want to transfer.

As a Customer Service Specialist, you will ensure the highest level of customer satisfaction by successfully coordinating the porting of LNP projects for 8x8s larger customers and partners. You will balance a variety of responsibilities and communicate effectively across multiple groups while exemplifying 8x8 core values.

Responsibilities

• Effectively coordinate, track and complete multiple porting projects with zero downtime for our customers
• Serve as a liaison between our providers, Virtual Contact Center Provisioning, partners, and end users for porting requests
• Work closely with 8x8's underlying local exchange carriers (LEC) and international carriers to facilitate phone number transfers
• Monitor port requests from inception to completion
• Enable ported telephone numbers
• Assist with Virtual Contact Center Provisioning activities and duties as needed
• Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails
• Assist with training duties

Qualifications

• Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
• 2-3 years of experience in a Customer Support/Customer Service role
• Customer Service Management (CRM) systems and knowledge management solutions expertise
• Proficient with a client facing role
• Ability to work across teams and across all levels of the organization
• Familiar with telecommunications terms and infrastructure
• Interpersonal skills and character to build trust and maintain credibility
• Expertise in managing and tracking databases using MS Excel
• Understanding of basic billing concepts
• Excellent written and spoken English language skills

Work Arrangement

Hybrid — 2 days in-office per week. Schedule: Monday–Friday, 12:00 AM – 9:00 AM (Philippines time).

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