Porting & Customer Experience Specialist (Hybrid)

8x8; Manila; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Reasonable accommodation

Job summary

8x8 is seeking a Customer Service Specialist to manage porting projects within the Local Number Portability team, ensuring zero-downtime transfers for customers. You will coordinate with providers, internal teams, and end users, while handling inquiries and escalations.

The role requires 2–3 years in customer service, strong English skills, and familiarity with telecom terms. Hybrid work arrangement with 2 in-office days weekly is offered.

Qualifications

• 2-3 years of experience in a Customer Support/Customer Service role.
• Proficient with CRM systems and knowledge management solutions.
• Excellent written and spoken English.
• Familiar with telecommunications terms and infrastructure.

Responsibilities

• Coordinate porting projects with zero downtime for customers.
• Liaise between providers, VC provisioning, partners and end users for port requests.
• Work with LEC and international carriers to facilitate number transfers.
• Monitor port requests from inception to completion.
• Enable ported telephone numbers.
• Assist with VC provisioning activities as needed.
• Troubleshoot escalations via phone, chat, cases, and email; assist training duties.

Skills

AI-enabled tools experience

Customer service experience

CRM systems proficiency

Knowledge management

Client-facing

Cross-team collaboration

Telecommunications terms

Excel data tracking

Billing concepts

English proficiency

Tools

CRM systems

Knowledge management systems

MS Excel

Job description

8x8 is seeking a Customer Service Specialist to manage porting projects within the Local Number Portability team, ensuring zero-downtime transfers for customers. You will coordinate with providers, internal teams, and end users, while handling inquiries and escalations.

The role requires 2–3 years in customer service, strong English skills, and familiarity with telecom terms. Hybrid work arrangement with 2 in-office days weekly is offered.