Head of Operations - Hybrid, Strategy & Client Excellence

Manulife; Lapu-Lapu; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Manulife seeks a strategic Operations leader to guide day-to-day functions, ensure compliance, and drive process improvements across the organization. The role emphasizes risk awareness, client-centric outcomes, and collaborative leadership.

Ideal candidates bring 2–5 years of management experience and a strong background in financial services, with the ability to build partnerships and deliver measurable results.

Qualifications

• Experience leading an operations function and delivering results.
• Strong understanding of financial services industry and regulations.
• Ability to develop partnerships and drive consensus.
• Proven track record in risk assessment and process improvement.

Responsibilities

• Day-to-day strategic leadership of all functions within operations.
• Ensure compliance with procedures and regulations.
• Review business metrics and results.
• Lead workflow process improvements and projects.
• Develop and grow management pool; manage budgets.

Skills

Leadership

Strategic thinking

Client focus

Analytical skills

Education

Bachelor's degree

Job description

Manulife seeks a strategic Operations leader to guide day-to-day functions, ensure compliance, and drive process improvements across the organization. The role emphasizes risk awareness, client-centric outcomes, and collaborative leadership.

Ideal candidates bring 2–5 years of management experience and a strong background in financial services, with the ability to build partnerships and deliver measurable results.