Hybrid L2 Application Support Engineer – SLA & RCA

Internetwork Expert; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Health Insurance

13th month pay

Paid leaves

Job summary

Internetwork Expert is seeking an experienced Application Support Engineer (L2) to safeguard the VS Application for our client. The role focuses on incident management, technical troubleshooting, and deployment support, ensuring timely resolutions and thorough documentation.

The ideal candidate has 3+ years in application support, strong SQL and scripting skills, and excellent analytical and communication abilities.

Qualifications

• Bachelor’s degree in computer engineering, computer science, or IT
• Minimum 3+ years of work experience as Application Support Engineer
• Knowledge and work experience in SQL, scripting, and analyzing logs
• Good analytical skills, problem determination, attention to detail, teamwork and communication
• ITIL experience is a plus
• Hybrid work setup: 3 days onsite, 2 days remote; may require client site work
• Weekend and mid-shift availability may be required (e.g., 3:00 PM–12:00 AM)
• Shift covers 7 days of operational schedule as needed

Responsibilities

• Handle Incident & Issue Tickets requiring deeper technical analysis
• Investigate application errors, system failures and performance issues
• Perform RCA for recurring incidents
• Provide timely fixes or workarounds to restore service
• Analyze logs and database queries
• Reproduce issues in test or staging environments
• Work with SQL, scripts, or monitoring tools
• Support deployment activities (patches, hotfixes, minor releases)
• Coordinate with DevOps during rollouts
• Identify performance bottlenecks and suggest improvements
• Ensure SLAs are met
• Act as liaison between L1 client support and L3 teams
• Escalate complex bugs with detailed analysis and logs
• Communicate issue status and resolution timelines
• Maintain runbooks, SOPs, and troubleshooting guides
• Document known issues and solutions

Skills

SQL

Scripting

Log analysis

Analytical thinking

Communication

Education

Bachelor’s degree in Computer Engineering/CS/IT

Job description

Internetwork Expert is seeking an experienced Application Support Engineer (L2) to safeguard the VS Application for our client. The role focuses on incident management, technical troubleshooting, and deployment support, ensuring timely resolutions and thorough documentation.

The ideal candidate has 3+ years in application support, strong SQL and scripting skills, and excellent analytical and communication abilities.