Hybrid IT Help Desk Specialist

capitalone; Muntinlupa; Hybrid; PHP 180.000 - 360.000; Vollzeit

Zusammenfassung

Capital One Philippines Service Corp. (COPSSC) seeks a technical support specialist to assist users with software issues via remote access, aiming for first contact resolution.

You will handle calls/chats, use ServiceNow, and participate in onboarding. A hybrid work setup and 24/7 shift readiness are required.

This role requires at least 1 year in call center or equivalent, strong communication, problem solving, and analytical skills.

Qualifikationen

• Provide application support through remote access tools to resolve internal end user issues.
• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware.
• Remotely access and support end user machines to achieve first call resolution.
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users.
• Assist with onboarding of new team members by training and shadowing.

Aufgaben

• Provide technical support to end users via remote access to resolve software issues.
• Monitor and respond quickly to calls or chats at the Capital One Service Desk.
• Resolve questions about software and hardware where applicable via phone or chat modules.
• Remotely access user machines to achieve first call resolution.
• Use ServiceNow to track and escalate tickets.
• Assist onboarding of new team members through training.

Kenntnisse

Communication skills

Problem solving

Analytical skills

Hybrid work

24/7 shift

Remote support

Ausbildung

High School graduate

Tools

ServiceNow

Soft phone/Chat modules

Jobbeschreibung

Capital One Philippines Service Corp. (COPSSC) seeks a technical support specialist to assist users with software issues via remote access, aiming for first contact resolution.

You will handle calls/chats, use ServiceNow, and participate in onboarding. A hybrid work setup and 24/7 shift readiness are required.

This role requires at least 1 year in call center or equivalent, strong communication, problem solving, and analytical skills.