Hybrid Healthcare Support & Scheduling Specialist

Infinit-O; Pasay; Hybrid; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Infinit-O seeks an operations professional to support client communication, scheduling, and documentation in a hybrid role at Maax Building, MOA Pasay, with 2–4 onsite days per month. You’ll answer inquiries by phone, email, Teams and shared mailboxes; document interactions; and de-escalate issues while maintaining privacy and HIPAA-compliant handling of PHI and ROIs.

Required: 1–3 years in healthcare; a detail-oriented mindset; and ability to improve processes to enhance client experience and

Qualifications

• experience: 1-3 years in healthcare industry
• Hybrid setup: 2-4 times onsite per month at Maax Building, MOA Pasay

Responsibilities

• Provide timely, professional support via phone, email, Teams, and shared mailboxes; reply to messages, return voicemails, and close the loop with clients and providers.
• Write clear, empathetic, and professional emails for both clients and providers; document all interactions thoroughly.
• De-escalate and direct conversations with clients, maintaining professional boundaries and routing to appropriate resources as needed.
• Uphold privacy standards and keep PHI secure in compliance with HIPAA; obtain and verify ROIs as needed.

Skills

Client communication

Scheduling

Documentation

HIPAA compliance

Job description

Infinit-O seeks an operations professional to support client communication, scheduling, and documentation in a hybrid role at Maax Building, MOA Pasay, with 2–4 onsite days per month. You’ll answer inquiries by phone, email, Teams and shared mailboxes; document interactions; and de-escalate issues while maintaining privacy and HIPAA-compliant handling of PHI and ROIs.

Required: 1–3 years in healthcare; a detail-oriented mindset; and ability to improve processes to enhance client experience and