Client Support & Scheduling Specialist (Night Shift)

Infinit-O; Santa Clara; On-site; PHP 279,000 - 391,000; Full time

Job summary

Infinit-O is seeking a dedicated Documentation, Compliance & Quality specialist to support scheduling, messaging, and HIPAA compliance while ensuring accurate data and client satisfaction. The role involves close collaboration with providers and clients, ensuring timely responses and compliant handling of PHI.

Ideal candidates bring strong English communication, basic tech skills, and a willingness to work a night US business hours schedule within a patient-centric BPO environment.

Qualifications

• Fresh graduates are welcome to apply.
• 6 months to 1 year of experience in Customer Service, BPO, Virtual Assistance, or front-desk coordination.

Responsibilities

• Provide timely, professional support via phone, email, Teams, and shared mailboxes; reply to messages and close the loop with clients and providers.
• Write clear, empathetic, and professional emails for clients and providers; document all interactions thoroughly.
• De-escalate and direct conversations with clients while maintaining professional boundaries.
• Uphold privacy standards and keep PHI secure in compliance with HIPAA; obtain and verify ROIs as needed.

Skills

Attention to detail

Problem-solving

Organizational skills

Night shift readiness

Tools

MS Office

Google Workspace

Scheduling platforms

Job description

Infinit-O is seeking a dedicated Documentation, Compliance & Quality specialist to support scheduling, messaging, and HIPAA compliance while ensuring accurate data and client satisfaction. The role involves close collaboration with providers and clients, ensuring timely responses and compliant handling of PHI.

Ideal candidates bring strong English communication, basic tech skills, and a willingness to work a night US business hours schedule within a patient-centric BPO environment.