Hybrid Environment Management Engineer – L1/L2 Support

Depository Trust & Clearing Corporation; Philippines; Hybrid; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Pension / Retirement benefits

Paid Time Off

Hybrid work model

Job summary

Depository Trust & Clearing Corporation is seeking an Associate to support day-to-day environment management activities, handling incidents and requests under defined procedures. The role will involve L1/L2 support for DEV/QA/QAP environments, access management, data refresh tasks, runbook-based activities, and active monitoring to ensure smooth deployments.

You will collaborate with application teams during testing, document clearly, and participate in KT and hands-on enablement, with a

Qualifications

• 3–6 years in Environment Management / Infra Support.
• Basic to intermediate Unix/Middleware skills.
• Good communication and documentation skills.
• Willingness to learn middleware, monitoring, and automation tools.

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments.
• Handle service requests (access, restarts, data refresh, batch monitoring).
• Execute runbook-based activities and health checks.
• Monitor alerts and dashboards and elevate issues as needed.
• Support application teams during testing and deployments.
• Participate in KT, shadowing, and hands-on enablement.
• Maintain accurate ticket updates and documentation.
• Work in shifts, including weekends or extended hours.

Skills

L1/L2 support

Incident management

Unix/Middleware skills

Documentation skills

Communication skills

Tools

WebSphere

Tomcat

Shell Scripting

Job description

Depository Trust & Clearing Corporation is seeking an Associate to support day-to-day environment management activities, handling incidents and requests under defined procedures. The role will involve L1/L2 support for DEV/QA/QAP environments, access management, data refresh tasks, runbook-based activities, and active monitoring to ensure smooth deployments.

You will collaborate with application teams during testing, document clearly, and participate in KT and hands-on enablement, with a