Hybrid eCommerce CX Analyst: Insights & Dashboards

Xerox Corporation; Cebu City; Hybrid; PHP 550,000 - 900,000; Full time

Job summary

Xerox Holdings Corporation in the Philippines is seeking an eCommerce Customer Experience (CX) Analyst to design, administer, analyze, and report on customer feedback programs across our digital channels.

You will partner with global teams to translate survey data and eCommerce insights into actionable recommendations that improve the online customer journey and satisfaction, using Power BI and other analytics tools.

Qualifications

• Bachelor’s degree in Business, Marketing, Data Analytics, Statistics, or a related field.
• 3–5 years of experience in Customer Experience Analytics, Data Analytics, Market Research, BI, or related discipline.
• Strong analytical and problem-solving skills with ability to interpret complex datasets.
• Experience with customer feedback/survey platforms such as Medallia, Qualtrics, InMoment, or similar tools.
• Proficiency in Microsoft Power Platform tools, including Power BI and Power Automate.
• Advanced Microsoft Excel skills and proficiency with Word and PowerPoint.
• Experience creating dashboards, reports, and executive-level presentations.
• Strong written and verbal communication skills with the ability to present findings to stakeholders.

Responsibilities

• Design, administer, and manage customer feedback surveys across key touchpoints.
• Analyze survey responses, CX metrics, eCommerce feedback, and reviews to identify trends and opportunities.
• Develop and maintain reports, dashboards, scorecards, and presentations for stakeholders and leadership.
• Support closed-loop feedback by routing concerns to appropriate teams for resolution.
• Partner with cross-functional teams to improve processes related to feedback collection and categorization.
• Evaluate CX trends across the digital purchasing journey and identify improvement opportunities.
• Translate complex data into meaningful business recommendations.
• Monitor CX performance metrics and track improvement initiatives over time.
• Create visualizations and dashboards using Power BI and other tools.
• Support strategic CX initiatives through data-driven insights and analysis.

Skills

Analytical thinking

Problem solving

Communication skills

Attention to detail

Independent & collaborative

Education

Bachelor's degree in Business, Marketing, Data Analytics, Statistics

Tools

Power BI

Power Automate

Medallia

Qualtrics

InMoment

Excel

Word/PowerPoint

Job description

Xerox Holdings Corporation in the Philippines is seeking an eCommerce Customer Experience (CX) Analyst to design, administer, analyze, and report on customer feedback programs across our digital channels.

You will partner with global teams to translate survey data and eCommerce insights into actionable recommendations that improve the online customer journey and satisfaction, using Power BI and other analytics tools.