Global Fashion CS Pro: 3-Month Contract

EnableSME, Inc.; Eastern Manila District; Híbrido; PHP 469.000 - 725.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health and life insurance

Leave credits (19)

Career advancement

Laptop provided

Office location in Pasig

Profit-sharing potential

In-house learning & development

Descripción de la vacante

enablesGROUP is seeking a Customer Service Specialist for a 3-month contract to support a Fashion eCommerce account across AU, US, and NZ. You will handle voice, chat, and email inquiries, resolve requests, and maintain accurate records.

The role requires excellent communication, empathy, and the ability to manage multiple chats concurrently in a fast-paced environment. The position is based in Ortigas, Pasig, PH with a hybrid work setup and shift flexibility.

Formación

• 2-3 years’ BPO experience on end-to-end customer service enquiries (Blended: Chat, Email, Voice)
• 1-2 years’ work experience with AU/US/NZ Retail campaign is preferred
• Experience in managing multiple chat sessions at the same time (minimum of 4 concurrencies)
• Experience in providing voice and email support required
• Passion to provide positive customer experience
• Ability to communicate and engage effectively, verbally and in writing, with customers and partners
• Ability to use and learn proprietary software systems
• Experience in handling US Voice account is a plus
• Experience in using Zendesk is a plus
• Must be amenable to a 3-month contract

Responsabilidades

• Handle customer enquiries via voice, chat, and email.
• Assist customers with order enquiries, product information, order status, and related concerns.
• Provide excellent customer service and aim for first contact resolution.
• Research and resolve customer issues accurately and in a timely manner.
• Accurately log calls, chats, emails, and customer information in the system.
• Follow up on open cases, tickets, chats, and emails when needed.
• Clearly explain products, services, and company information to customers.
• Ask probing questions to better understand customer needs.
• Process orders accurately and efficiently.
• Build positive working relationships with customers, peers, and management.
• Maintain professionalism, empathy, patience, and strong communication skills.
• Amenable to shifting schedules and additional tasks/projects if needed.

Conocimientos

Customer service

Communication

Multitasking

Empathy

Documentation

Team collaboration

Herramientas

Zendesk

Descripción del empleo

enablesGROUP is seeking a Customer Service Specialist for a 3-month contract to support a Fashion eCommerce account across AU, US, and NZ. You will handle voice, chat, and email inquiries, resolve requests, and maintain accurate records.

The role requires excellent communication, empathy, and the ability to manage multiple chats concurrently in a fast-paced environment. The position is based in Ortigas, Pasig, PH with a hybrid work setup and shift flexibility.