Customer Service Specialist (3 Months Contract)

enablesGROUP; Eastern Manila District; Hybrid; PHP 469,000 - 725,000; Part time

Benefits offered by this job

Health and life insurance

Leave credits (19)

Career advancement

Laptop provided

Office location in Pasig

Profit-sharing potential

In-house learning & development

Job summary

enablesGROUP is seeking a Customer Service Specialist for a 3-month contract to support a Fashion eCommerce account across AU, US, and NZ. You will handle voice, chat, and email inquiries, resolve requests, and maintain accurate records.

The role requires excellent communication, empathy, and the ability to manage multiple chats concurrently in a fast-paced environment. The position is based in Ortigas, Pasig, PH with a hybrid work setup and shift flexibility.

Qualifications

• 2-3 years’ BPO experience on end-to-end customer service enquiries (Blended: Chat, Email, Voice)
• 1-2 years’ work experience with AU/US/NZ Retail campaign is preferred
• Experience in managing multiple chat sessions at the same time (minimum of 4 concurrencies)
• Experience in providing voice and email support required
• Passion to provide positive customer experience
• Ability to communicate and engage effectively, verbally and in writing, with customers and partners
• Ability to use and learn proprietary software systems
• Experience in handling US Voice account is a plus
• Experience in using Zendesk is a plus
• Must be amenable to a 3-month contract

Responsibilities

• Handle customer enquiries via voice, chat, and email.
• Assist customers with order enquiries, product information, order status, and related concerns.
• Provide excellent customer service and aim for first contact resolution.
• Research and resolve customer issues accurately and in a timely manner.
• Accurately log calls, chats, emails, and customer information in the system.
• Follow up on open cases, tickets, chats, and emails when needed.
• Clearly explain products, services, and company information to customers.
• Ask probing questions to better understand customer needs.
• Process orders accurately and efficiently.
• Build positive working relationships with customers, peers, and management.
• Maintain professionalism, empathy, patience, and strong communication skills.
• Amenable to shifting schedules and additional tasks/projects if needed.

Skills

Customer service

Communication

Multitasking

Empathy

Documentation

Team collaboration

Tools

Zendesk

Job description

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
• 19 leave credits for vacation and emergencies!
• Endless opportunities for career advancement with annual performance reviews and salary increases.
• Company-provided laptop to set you up for success.
• Convenient office location in Pasig, at the heart of Manila, accessible to all.
• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
• In-house learning & development programs with access to the latest in AI and technology.

Job Title:

Customer Service Specialist (3 Months Contract)

Location:

Ortigas, Pasig, PH

Work Schedule:

Monday to Friday, 6:00 AM – 3:00 PM (Hybrid)

Job Summary:

Customer Service Specialist

Ortigas, Pasig, PH

Monday to Friday, 6:00 AM – 3:00 PM (Fully Onsite)

We are seeking a customer-focused Customer Service Specialist to support our Fashion eCommerce retail account, assisting customers across Australia, the United States, and New Zealand through voice, chat, and email channels.

You will handle product and order enquiries, resolve customer concerns promptly, and provide accurate and empathetic support while aiming for first contact resolution. You will also maintain accurate records, follow through on open cases, and build positive relationships with customers and internal teams.

This is a 3-month contract position. Applicants must be amenable to a fixed-term employment arrangement.

Qualifications / Key Responsibilities:

• Handle customer enquiries via voice, chat, and email.
• Assist customers with order enquiries, product information, order status, and related concerns.
• Provide excellent customer service and aim for first contact resolution.
• Research and resolve customer issues accurately and in a timely manner.
• Accurately log calls, chats, emails, and customer information in the system.
• Follow up on open cases, tickets, chats, and emails when needed.
• Clearly explain products, services, and company information to customers.
• Ask probing questions to better understand customer needs.
• Process orders accurately and efficiently.
• Build positive working relationships with customers, peers, and management.
• Maintain professionalism, empathy, patience, and strong communication skills.
• Amenable to shifting schedules and additional tasks/projects if needed.

Qualifications:

• 2-3 years’ BPO experience on end-to-end customer service enquiries (Blended: Chat, Email, Voice)
• 1-2 years’ work experience with AU/US/NZ Retail campaign is preferred.
• Experience in managing multiple chat sessions at the same time preferred (minimum of 4 concurrencies)
• Experience in providing voice and email support required.
• Passion to provide positive customer experience.
• Ability to communicate and engage effectively, verbally and in writing, with customers and partners.
• Ability to use and learn proprietary software systems.
• Experience in handling US Voice account is a plus.
• Experience in using Zendesk is a plus.
• Must be amenable to a 3-month contract.