Hybrid Customer Service Representative - Health Care Support

Optum; Makati; Hybrid; PHP 360,000 - 420,000; Full time

Job summary

Optum, part of UnitedHealth Group, is seeking a full-time hybrid Customer Service Representative based in Makati. You will handle inbound and outbound inquiries about health care services, benefits, and prescriptions, verifying information and documenting interactions per procedures.

You will escalate complex issues when needed and educate customers on available resources to ensure a positive experience. The role emphasizes strong communication, empathy, and collaboration with colleagues across

Qualifications

• Experience in customer service and support roles.
• Strong verbal and written communication with active listening.
• Experience with CRM tools and health care or insurance support is a plus.

Responsibilities

• Handle inbound and outbound customer interactions and resolve inquiries about health care services.
• Verify customer information and document interactions accurately.
• Collaborate with team members and other departments to ensure consistent, high-quality service.

Skills

Customer Service

Communication

Empathy

Time Management

Education

Secondary education

Post-secondary education or experience

Tools

CRM tools

Data entry systems

Job description

Optum, part of UnitedHealth Group, is seeking a full-time hybrid Customer Service Representative based in Makati. You will handle inbound and outbound inquiries about health care services, benefits, and prescriptions, verifying information and documenting interactions per procedures.

You will escalate complex issues when needed and educate customers on available resources to ensure a positive experience. The role emphasizes strong communication, empathy, and collaboration with colleagues across