CSR

Optum; Makati; Hybrid; PHP 360,000 - 420,000; Full time

Job summary

Optum, part of UnitedHealth Group, is seeking a full-time hybrid Customer Service Representative based in Makati. You will handle inbound and outbound inquiries about health care services, benefits, and prescriptions, verifying information and documenting interactions per procedures.

You will escalate complex issues when needed and educate customers on available resources to ensure a positive experience. The role emphasizes strong communication, empathy, and collaboration with colleagues across

Qualifications

• Experience in customer service and support roles.
• Strong verbal and written communication with active listening.
• Experience with CRM tools and health care or insurance support is a plus.

Responsibilities

• Handle inbound and outbound customer interactions and resolve inquiries about health care services.
• Verify customer information and document interactions accurately.
• Collaborate with team members and other departments to ensure consistent, high-quality service.

Skills

Customer Service

Communication

Empathy

Time Management

Education

Secondary education

Post-secondary education or experience

Tools

CRM tools

Data entry systems

Job description

Company Description

Optum, part of UnitedHealth Group, is dedicated to transforming health care so more people can live their healthiest lives. The organization focuses on making health and well-being easier and more affordable to manage by centering services around individual needs. Optum delivers the right care at the right time, supports people in making informed health decisions, and simplifies prescription services while helping reduce costs. Team members contribute to a vision of what health care should be—coordinated, accessible, and effective—working together for better health outcomes.

Role Description

This full-time hybrid Customer Service Representative (CSR) role is based in Makati, with a combination of on-site work and approved work-from-home arrangements. The CSR is responsible for handling inbound and outbound customer interactions, responding to inquiries about health care services, benefits, and prescriptions, and resolving issues in a professional and timely manner. Daily tasks include verifying customer information, documenting interactions accurately, escalating complex concerns when necessary, and following established procedures and compliance guidelines. The role also involves educating customers on available resources, promoting a positive customer experience, and collaborating with team members and other departments to ensure consistent, high-quality service.

Qualifications

• Demonstrated skills in Customer Service and Customer Support, with the ability to handle inquiries and concerns efficiently.
• Experience enhancing Customer Experience and Customer Satisfaction through clear communication and problem resolution.
• Background working as Customer Service Representatives or in similar client-facing roles.
• Strong verbal and written communication skills, with active listening and empathy in dealing with diverse customers.
• Ability to work in a hybrid environment in Makati, manage time effectively, and adapt to changing processes and technologies.
• Basic proficiency with computer systems, CRM tools, and data entry; prior experience in health care or insurance support is an advantage.
• Completion of secondary education; post-secondary education or equivalent work experience in customer service is preferred.