Hybrid Customer Experience Specialist

Tres Marias; Quezon City; Hybrid; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Company Equipment

Employee Discount

Fresh Graduates Welcome

Job summary

Tres Marias in Quezon City is hiring a full-time Hybrid Customer Service Associate. Fresh graduates are encouraged to apply; a Bachelor’s degree is required in any field and strong communication skills are essential to handle inquiries, reservations, and events.

You will respond to messages on social media and chat platforms, assist with bookings, resolve issues professionally, and coordinate with branch staff to ensure customer satisfaction while maintaining accurate records and contributing to

Qualifications

• Fresh graduates are welcome to apply.
• Bachelor's degree in any course.
• Excellent verbal and written communication skills.
• Knowledgeable in handling social media platforms.
• Ability to handle multiple inquiries and work in a fast-paced environment.

Responsibilities

• Handle incoming and outgoing customer calls regarding inquiries, reservations, events, and other services.
• Respond promptly to customer messages through social media pages, chatbots, and other online communication platforms.
• Provide accurate information about menu offerings, promotions, events, operating hours, and branch locations.
• Assist customers with reservations, bookings, and event inquiries.
• Address customer complaints or concerns professionally and elevate issues to appropriate department when necessary.
• Monitor and manage chatbot responses to ensure timely customer assistance.
• Maintain records of customer interactions, inquiries, and complaints for documentation and reporting purposes.
• Coordinate with branch staff and management to ensure customer requests are properly addressed.
• Assist in promoting ongoing promotions, events, and special offers to customers.
• Ensure customer satisfaction by providing friendly, efficient, and professional service at all times.
• Perform other administrative or customer service-related tasks as assigned by management.

Skills

Customer service

Communication

Social media handling

Multitasking

Phone etiquette

Education

Bachelor's degree in any course

Tools

Chat platforms

Job description

Tres Marias in Quezon City is hiring a full-time Hybrid Customer Service Associate. Fresh graduates are encouraged to apply; a Bachelor’s degree is required in any field and strong communication skills are essential to handle inquiries, reservations, and events.

You will respond to messages on social media and chat platforms, assist with bookings, resolve issues professionally, and coordinate with branch staff to ensure customer satisfaction while maintaining accurate records and contributing to