Hybrid Customer Care & Solutions Specialist

Synchrony Global Services Philippines, Inc.; Manila; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Synchrony Global Services Philippines, Inc. is a leading consumer financing company serving American commerce for nearly a century.

The Customer Service Team supports cardholders with clear information and prompt resolutions, aiming to deliver exceptional service in a hybrid work environment. As part of our Customer Service Operations, you will handle inbound calls, resolve inquiries, and build relationships with customers, while following schedule rules and policy guidelines to ensure

Qualifications

• Completed at least 2nd year in College or 2-year Associate course.
• Excellent English Verbal and written Communication Skills.
• Ability and willingness to recognize, deliver on card service sales opportunities.
• Customer Service Centric and with effective Relationship Building skills, builds rapport with clients and customers.
• Able to perform in a fast-paced environment and adapt to change; flexible to meet business needs.
• Knowledge of basic computer skills.
• Professional phone etiquette and ability to work with a team.
• Amenable to work in Northgate, Alabang and in a hybrid set-up.
• Reside within 100 km distance from the Muntinlupa hub, travel up to 4 hours by land.
• Have at least a 30 Mbps wired internet connection when required for the role.

Responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s).
• Resolve credit inquiries on new accounts.
• Use problem solving to achieve high customer satisfaction.
• Utilize techniques to generate additional revenue via retail, credit, and/or product marketing.
• Comply with call quality standards.
• Adhere to Schedule and Time on System and company policies.

Skills

English communication

Customer service

Relationship building

Adaptability

Basic computer skills

Phone etiquette

Teamwork

Sales opportunity recognition

Education

Post-secondary education (2nd year college or 2-year associate)

Job description

Synchrony Global Services Philippines, Inc. is a leading consumer financing company serving American commerce for nearly a century.

The Customer Service Team supports cardholders with clear information and prompt resolutions, aiming to deliver exceptional service in a hybrid work environment. As part of our Customer Service Operations, you will handle inbound calls, resolve inquiries, and build relationships with customers, while following schedule rules and policy guidelines to ensure