Hybrid Collections Support Associate AR/O2C

Accenture; Quezon City; Hybrid; PHP 357,000 - 580,000; Full time

Job summary

Accenture in Quezon City is seeking a Collections Support Associate to handle Order to Cash collection tasks, focusing on accuracy, timely follow-ups, and process improvements. The role operates in a hybrid setup, with night shifts and weekends off as part of the project schedule.

You will support collections metrics, assist in planning, provide resolutions via email and phone, and contribute to month-end close by maintaining AR subledger.

Qualifications

• Standard Voice Profile required; no domain specified.
• At least 6 months of work experience.
• Collections component to be upskilled internally or during training.

Responsibilities

• Manage and execute Order to Cash Collection process.
• Support to maintain and improve service performance metrics and AR collection.
• Provide status reports, assist planning, and escalate issues for resolution.
• Contribute to process improvements in collections and month-end close tasks.
• Respond to inquiries via email and phone with timely resolutions.

Skills

Communication

Customer service

Voice profile

Job description

Accenture in Quezon City is seeking a Collections Support Associate to handle Order to Cash collection tasks, focusing on accuracy, timely follow-ups, and process improvements. The role operates in a hybrid setup, with night shifts and weekends off as part of the project schedule.

You will support collections metrics, assist in planning, provide resolutions via email and phone, and contribute to month-end close by maintaining AR subledger.