Hybrid Client Connectivity Analyst

Depository Trust & Clearing Corporation; Philippines; Hybrid; PHP 800,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation

Health and life insurance

Pension / Retirement benefits

Paid Time Off and other leaves

Hybrid work model

Job summary

DTCC in the Philippines is seeking a Client Connectivity Services Senior Analyst to connect clients to DTCC, automate data transfers, and ensure accurate data delivery through various protocols.

Responsibilities include gathering client data, configuring network access, verifying data delivery, and guiding internal teams. The role supports weekends/holidays as needed and focuses on risk-aware, customer-centric service.

Qualifications

• Excellent communication skills (oral and written) and customer service.
• Strong analytical and problem-solving skills.
• Well organized, ability to prioritize, meet deadlines, identify process risks.

Responsibilities

• Gathers and validates data from clients to establish DTCC connection.
• Implements network and authentication configurations with internal teams.
• Performs data delivery configurations and verifications per procedures.
• Resolves client queries with limited supervision.
• Manages client expectations and adheres to turnaround times.
• Monitors client queries using case management tools (Salesforce).
• Supports client queries via email and phone.
• Documents work using Knowledge Centered Service methodology.

Skills

Excellent communication

Analytical thinking

Organized

IT networking

Transfer protocols (FTP/S, SFTP, IBMMQ

Education

Bachelor's degree or equivalent

Job description

DTCC in the Philippines is seeking a Client Connectivity Services Senior Analyst to connect clients to DTCC, automate data transfers, and ensure accurate data delivery through various protocols.

Responsibilities include gathering client data, configuring network access, verifying data delivery, and guiding internal teams. The role supports weekends/holidays as needed and focuses on risk-aware, customer-centric service.