Hybrid Chat & Voice Agent – Premium Pay (Pasay MOA)

Concentrix Philippines; Pasay; On-site; PHP 335,000 - 435,000; Full time

Benefits offered by this job

HMO coverage

Paid leaves & time-off

OT premium pay & incentives

Career advancement & internal promos

Paid training & upskilling

Employee engagement activities

Job summary

Concentrix MOA Pasay is hiring experienced Customer Service Associates for blended (chat & voice), chat support, and voice accounts. Ideal for applicants with at least 6 months International BPO experience. Salary package up to ₱39,000 with OT premium and incentives.

Join a global BPO company located in MOA Pasay, offering growth, training, and opportunities to advance within multiple accounts. Onsite work required at MOA, Pasay City, with strong English skills and customer service focus.

Qualifications

• At least 6 months International BPO experience.
• Senior High School Graduate (K-12).
• High School Graduate (Old Curriculum).
• College Graduate or Undergraduate welcome.
• Strong English communication and comprehension skills.
• Willing to work onsite in MOA, Pasay City.

Responsibilities

• Handle customer inquiries via chat, email, and/or voice depending on account assignment.
• Provide accurate resolutions and excellent customer experience.
• Navigate multiple systems to document interactions efficiently.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Education

Senior High School (K-12)

High School (Old Curriculum)

College Graduate or Undergraduate welcome

Job description

Concentrix MOA Pasay is hiring experienced Customer Service Associates for blended (chat & voice), chat support, and voice accounts. Ideal for applicants with at least 6 months International BPO experience. Salary package up to ₱39,000 with OT premium and incentives.

Join a global BPO company located in MOA Pasay, offering growth, training, and opportunities to advance within multiple accounts. Onsite work required at MOA, Pasay City, with strong English skills and customer service focus.