Concentrix MOA Hiring Experienced Agents for Chat and Voice Support Roles

Concentrix MOA Pasay; Pasay; On-site; PHP 396,000 - 474,000; Full time

Benefits offered by this job

HMO coverage

Paid leaves & time-off benefits

OT premium pay

Account incentives

Career advancement

Paid training and upskilling

Employee engagement activities

Job summary

Concentrix MOA Pasay is hiring experienced Customer Service Associates for blended (chat and voice), chat support, and voice accounts. The role targets applicants with at least 6 months of International BPO experience and offers premium compensation with incentives in a highly accessible MOA Pasay location.

Final salary varies by skills and account, with on-site work at MOA Pasay. Opportunities for growth exist within a global BPO company and a supportive benefits package.

Qualifications

• At least 6 months International BPO experience.
• Strong English communication and comprehension skills.
• Willing to work onsite in MOA, Pasay City.

Responsibilities

• Handle customer inquiries via chat, email, and/or voice depending on account assignment.
• Provide accurate resolutions and excellent customer experience.
• Navigate multiple systems to document interactions efficiently.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Customer service

Education

Senior High School (K-12)

High School (Old Curriculum)

Job description

Job Description

Concentrix MOA Pasay Is Hiring Experienced BPO Agents!
Blended Accounts | Chat Support | Voice Accounts | Premium Pay

Take your BPO career to the next level with Concentrix MOA Pasay! We are actively hiring Customer Service Associates for Blended (Chat & Voice), Chat Support, and Voice Accounts-ideal for applicants with at least 6 months International BPO experience.

Enjoy premium compensation, strong incentives, and a workplace located in one of the most accessible and lifestyle-friendly areas in Metro Manila.

Why Apply at Concentrix MOA Pasay?

• Salary package up to ₱39,000 (for qualified & experienced agents)
• Blended, Chat Support, and Voice accounts available
• OT premium & performance incentives
• Stable, long-term accounts
• Open to SHS Graduates, HS Graduates (Old Curriculum), and College Graduates/Undergraduates
• Career growth in a global BPO company

Job Description

As a Customer Service Associate, you will:

• Handle customer inquiries via chat, email, and/or voice depending on account assignment
• Provide accurate resolutions and excellent customer experience
• Navigate multiple systems to document interactions efficiently
• Meet quality, productivity, and customer satisfaction targets

Company Perks & Benefits

• HMO coverage (with dependent eligibility, depending on tenure)
• Paid leaves & time-off benefits
• OT premium pay & account incentives
• Career advancement & internal promotions
• Paid training and continuous upskilling
• Employee engagement activities and rewards

Prime Location Highlight - MOA, Pasay

• Located near SM Mall of Asia (MOA Complex)
• Surrounded by restaurants, cafés, banks, gyms, and convenience stores
• Easy commute from Pasay, Parañaque, Makati, Manila, Las Piñas, and Cavite
• Highly accessible via EDSA, Roxas Boulevard, buses, jeeps, and UV Express routes

Perfect for agents who want shorter travel time, great dining options, and a vibrant after-shift lifestyle.

Important Notes

• Final salary package depends on skills, experience, and account assignment
• Account availability (Blended, Chat, or Voice) may vary

Job Qualifications

Basic Qualifications

• At least 6 months International BPO experience (required)
• Senior High School Graduate (K-12)
• High School Graduate (Old Curriculum)
• College Graduate or Undergraduate welcome
• Strong English communication and comprehension skills
• Willing to work onsite in MOA, Pasay City