Chat & Voice CS Agent — Premium Pay & Growth in Pasay

Concentrix MOA Pasay; Pasay; On-site; PHP 396,000 - 474,000; Full time

Benefits offered by this job

HMO coverage

Paid leaves & time-off benefits

OT premium pay

Account incentives

Career advancement

Paid training and upskilling

Employee engagement activities

Job summary

Concentrix MOA Pasay is hiring experienced Customer Service Associates for blended (chat and voice), chat support, and voice accounts. The role targets applicants with at least 6 months of International BPO experience and offers premium compensation with incentives in a highly accessible MOA Pasay location.

Final salary varies by skills and account, with on-site work at MOA Pasay. Opportunities for growth exist within a global BPO company and a supportive benefits package.

Qualifications

• At least 6 months International BPO experience.
• Strong English communication and comprehension skills.
• Willing to work onsite in MOA, Pasay City.

Responsibilities

• Handle customer inquiries via chat, email, and/or voice depending on account assignment.
• Provide accurate resolutions and excellent customer experience.
• Navigate multiple systems to document interactions efficiently.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Customer service

Education

Senior High School (K-12)

High School (Old Curriculum)

Job description

Concentrix MOA Pasay is hiring experienced Customer Service Associates for blended (chat and voice), chat support, and voice accounts. The role targets applicants with at least 6 months of International BPO experience and offers premium compensation with incentives in a highly accessible MOA Pasay location.

Final salary varies by skills and account, with on-site work at MOA Pasay. Opportunities for growth exist within a global BPO company and a supportive benefits package.