Hybrid Admin Assistant: Waitlist & Scheduling Pro

Outsourced; Philippines; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

Outsourced.ph in the Philippines seeks an Administration Assistant to support allied health services by ensuring timely communication, proactive waitlist management, and efficient scheduling for participants. The role emphasizes stakeholder engagement and accurate documentation in a hybrid work environment.

You will work closely with clinicians and managers, maintain records, follow up on referrals, and ensure service level expectations are met while contributing to a positive, productive team

Qualifications

• Experience in administrative support and calendar management.
• Proficient in phone, SMS, and email communication.
• Ability to document interactions accurately and maintain records.
• Comfort with background checks as part of recruitment.

Responsibilities

• Manage waitlists and own allocated waitlist, ensuring daily progression of referrals.
• Handle enquiries and provide updates within 24 hours until resolved.
• Coordinate scheduling with clinicians and managers, aligning with funding and participant preferences.
• Record all communications accurately and monitor risks or delays.
• Maintain participant records and support onboarding and intake processes.

Skills

Waitlist management

Scheduling coordination

Stakeholder communication

Phone & email outreach

Tools

8x8 phone system

Job description

Outsourced.ph in the Philippines seeks an Administration Assistant to support allied health services by ensuring timely communication, proactive waitlist management, and efficient scheduling for participants. The role emphasizes stakeholder engagement and accurate documentation in a hybrid work environment.

You will work closely with clinicians and managers, maintain records, follow up on referrals, and ensure service level expectations are met while contributing to a positive, productive team