Hub Operations Lead

Lalamove; Caloocan; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading global on-demand delivery platform is seeking a Hub Lead to manage daily operations within the hub and ensure compliance with company policies. The role involves onboarding partner drivers, preparing reports, and leading staff meetings. Ideal candidates will have supervisory experience, a detail-oriented approach, and strong communication skills. Candidates must be willing to travel within North Caloocan and other satellite offices.

Qualifications

• Must have a Lead/Supervisory experience for at least 1 year.
• Self-starter mindset and able to collaborate with different teams.
• High level of commitment and dedication.

Responsibilities

• Manage the day-to-day operations within the Hub.
• Prepare and update daily performance report.
• Ensure company procedures and regulations are followed.

Skills

Data-driven mindset

Detail-oriented

Empowering gig workers

Collaboration

Communication skills

Problem-solving skills

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the role

We are currently looking for Hub Lead who will oversee smooth day to day operations and ensure compliance to company policies and procedures and serve as Management’s point of contact for all hub-related concerns.

What You'll Do

• Manage the day-to-day operations within the Hub including assisting Partner Drivers for Onboarding, Sticker Installation, and other concerns
• Prepare and update daily performance report, monitor attendance and productivity of all staff member
• Assist in the onboarding of partner drivers and coordinate other concerns with relevant teams and departments
• Plan and execute offsite Partner Driver onboarding events and implement Partner Driver engagement activities
• Ensure company procedures and regulations are followed and escape potential issues to the Management Team
• Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments
• Recommend process Hub operational efficiency improvements

What We Seek

• Data-driven mindset with experience in reporting and performance analysis.
• Detail-oriented with the ability to follow established processes and guidelines.
• Someone passionate about empowering gig workers and improving their day-to-day experience.

What You'll Need

• Must have a Lead/Supervisory experience for at least 1 year
• Self-starter mind set and able to collaborate with different teams
• High level of commitment and dedication
• Ability to delegate tasks effectively
• Good communication and reporting skills
• Good interpersonal and problem-solving skills
• Willingness to work and travel in North Caloocan and to other satellite offices