Hub Lead - Operations, SPX Express (Bulacan)

Shopee; Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Shopee Philippines in Manila seeks an experienced Operations Team Lead to oversee daily hub operations and drive continuous improvement across the unit. You will lead briefings, monitor performance, coordinate with agency teams, and support customer escalations to ensure smooth, compliant workflow.

Ideal applicants hold a Bachelor's degree, have 4+ years in supply chain & logistics, and proven leadership in a warehouse or hub environment, with a track record in e-commerce fulfilment and process

Qualifications

• Leadership experience in a warehouse or hub environment.
• Minimum 4 years in Supply Chain & Logistics.
• Experience in e-commerce fulfilment.
• Bachelor's degree or higher in related field.

Responsibilities

• Oversee daily hub operations to ensure smooth functioning.
• Lead team briefings, weekly staff meetings, and performance assessments.
• Drive KPI improvements and implement process initiatives.
• Assist Customer Support with escalations and call-outs.
• Coordinate with agency coordinators to support agency teams.

Skills

Leadership

Team management

KPI analysis

Process improvement

Stakeholder coordination

Education

Bachelor's degree

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Oversee daily hub operations, ensuring smooth and efficient functioning.Ensure adherence to established procedures, policies, and regulations.Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.Drive continuous improvement in key performance indicators (KPIs) for the hub.Implement process improvement initiatives and projects to enhance hub productivity and efficiency.Assist the Customer Support team with call-outs to resolve customer escalations.Coordinate with agency coordinators to manage and support agency teams.Handle additional tasks related to overall hub operations as needed.Requirements:Bachelor's Degree or higher in related fieldsHas held a leadership role in a division or team, within a warehouse or hub environmentMinimum of 4 years experience in Supply Chain & Logistics IndustryExperienced in e-commerce fulfilmentOther tasks related to the operations of the hub.