Hub Coordinator - Operations, SPX Express (Suralla 2.0)

SPX PHILIPPINES INC.; Surallah; On-site; PHP 201,000 - 268,000; Full time

Job summary

SPX Philippines Inc. is seeking a motivated operations assistant to support daily hub activities in our Philippines facility.

You will help manage parcel inbounding, sorting, rider dispatch, and receiving in-transit parcels to ensure smooth workflow. You will also assist in monitoring hub performance against KPIs, create and review hub reports, support the Customer Support team for escalations, and participate in process-improvement initiatives to boost productivity and efficiency.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities) including parcel inbounding and sorting.
• Dispatch riders and receiving in-transit parcels to ensure smooth flow of goods.
• Maintain inventory accuracy and assist in hub stock control.

Job description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations