Hub Coordinator - Operations SPX Express Ampayon

SPX Express; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Supervisor to lead day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory management.

You will drive productivity by monitoring KPIs, creating and validating hub reports, and coordinating with agency teams while handling payments processing and supporting customer escalations.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years in logistics, warehouse, and distribution.
• Experience in e-commerce fulfillment is a plus.
• Leadership experience in a warehouse or hub environment.
• Experience with payments processing or similar function.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance to ensure productivity and KPI achievement.
• Create, review, and validate hub reports.
• Assist the Customer Support team with escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations

Skills

Leadership experience

Payments processing

MS Office

E-commerce fulfillment

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations