Hub Agent (Ships agency/Crewing/ship management experience)

WPS Business Solutions Philippines Inc.; Philippines; On-site; PHP 350,000 - 480,000; Full time

Job summary

WPS Business Solutions Philippines Inc. is seeking a motivated Hub/Ships Agency Coordinator to coordinate Hub Agreement related jobs, ensure timely appointments, and monitor port call execution.

The role requires strong English communication, organization, and experience in ships agency operations within the maritime industry. You will support and advise customers, Hub team, and Sales, while assisting the WPS network on administrative, technical and commercial issues, and promote products and

Qualifications

• Diploma or degree in Business Administration, or minimum 2 years of relevant experience.
• Experience in ships agency operations or the maritime/shipping industry.
• Strong written and spoken English communication skills.
• Self-driven, organized, and able to manage multiple priorities effectively.
• Proficient in Microsoft Office and other relevant digital tools

Responsibilities

• To coordinate allHub Agreement related jobs.
• To ensure that all appointments are handled without delay and assigned to appointed agent.
• To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.
• To actively follow up the relevant local port agents for operational and DA requirements.
• Provide ships agency support and advice to customers,Hub teamand Sales.
• To assist and support the WPS network on administrative, technical and commercial issues.
• To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.
• Assist with conceptualizing and pricing of Hub Agreements together with Sales.
• To register and maintain agency agreement information into the IT systems available.
• To report and take corrective action together withKeyAccount Manager or SalesExecutiveto ensure sales budgets are achieved and contractual obligations are fulfilled.
• To ensure adherence related to regulatory issues pertaining to Ships Agency.
• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager,Global Hub Operations Manager, Global Hub Directorand Sales.
• To gather information required to help investigation and resolution in Final DA Settlement disputes.
• To follow up complaints/non-compliances through improvement/complaint system in place.

Skills

Ships agency operations

English proficiency

Organization

Multitasking

Self-motivated

Education

Business Administration degree

Tools

Microsoft Office

Job description

About WPS

Wilhelmsen Port Services (WPS) delivers seamless port experiences to vessels around the world. As a global leader in ships agency and marine services, we ensure safe, efficient, and consistent operations at every port call.

Attention: below background is preferred.

• Port agency or port operations

• Crewing or ship manning background

• Ship owners background or experience working as ship operators

Key Responsibilities

• To coordinate allHub Agreement related jobs.

• To ensure that all appointments are handled without delay and assigned to appointed agent.

• To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.

• To actively follow up the relevant local port agents for operational and DA requirements.

• Provide ships agency support and advice to customers,Hub teamand Sales.

• To assist and support the WPS network on administrative, technical and commercial issues.

• To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.

• Assist with conceptualizing and pricing of Hub Agreements together with Sales.

• To register and maintain agency agreement information into the IT systems available.

• To report and take corrective action together withKeyAccount Manager or SalesExecutiveto ensure sales budgets are achieved and contractual obligations are fulfilled.

• To ensure adherence related to regulatory issues pertaining to Ships Agency.

• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager,Global Hub Operations Manager, Global Hub Directorand Sales.

• To gather information required to help investigation and resolution in Final DA Settlement disputes.

• To follow up complaints/non-compliances through improvement/complaint system in place.

Qualifications

• Diploma or degree in Business Administration, or minimum 2 years of relevant experience.

• Experience in ships agency operations or the maritime/shipping industry.

• Strong written and spoken English communication skills.

• Self-driven, organized, and able to manage multiple priorities effectively.

• Proficient in Microsoft Office and other relevant digital tools