HR Support III

Medtronic plc; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan (MIP)

Flexible benefits package

Job summary

Medtronic APAC is hiring a Helpline Representative for AskHR to support HR processes across the region. You will handle inquiries, ensure accurate guidance, and contribute to a smooth Hire to Retire experience for employees and managers.

Ideal candidates have 4+ years in HR or shared services, English fluency, and experience with ServiceNow and Workday. This role offers day shifts and regional exposure in a multinational healthcare technology company.

Qualifications

• Minimum of 4 years of relevant experience.
• Experience in helpdesk or customer support within HR or Shared Services is a plus.
• Fluent in English, both written and verbal.

Responsibilities

• Manage inquiries using ServiceNow case management tool, resolve at first point of contact.
• Identify knowledge gaps and work with HR COE to build knowledge articles.
• Escalate employee issues and capture Voice of the Customer.
• Adhere to operational excellence standards and HR Service Delivery Catalogue.
• Perform administrative tasks within the ASK HR Service Delivery Catalogue.
• Collaborate in ambiguous situations as part of a team.
• Contribute to knowledge-based articles and centralized information (FAQs).

Skills

Fluent in English

Helpdesk experience

Education

Bachelor’s Degree in Human Resources or related field

Tools

ServiceNow

Workday

Power Query

Power BI

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes whilst collaborating with various team within and outside Human Resources (HR) function. The APAC AskHR center provides global support for HR processes and offers services in key languages including English, Thai, Korean, and Japanese. This is an exciting time to join and be part of the growing ASKHR Team as we embark on a HRSS (HR Shared Services) transformation journey. We are currently hiring for Helpline Representative for APAC. In this role, you will have the opportunity to work with regional and global members of the ASK HR centers, HR Centers of Expertise (COE) and HR Business Partners (HRBP) to ensure consistent interpretation and guidance are given to employees and managers in relation to HR Programs & policies, HR applications and other HR services. You are encouraged to proactively learn and support the adoption of Lean culture. You will be coached to identify, resolve and/or escape as appropriate problems that arise using A3 DMAIC process to identify root cause of issues and implement solutions. You are encouraged to gain in-depth understanding of processes and can correlate policies, legislations, and tools into your day-to-day operational activities. Be curious, ask why, find the how, consult and you’ll find that you are learning through finding solutions to problems.

Responsibilities

• Manage inquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escape the queries with a customer centric approach.
• Actively identifies knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
• Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
• You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue
• Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue
• You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team, you take ownership and/or contribute to making things better
• You will contribute on building the knowledge-based article and other centralized information (i.e., FAQ)

Required Qualifications

• Minimum of 4 years of relevant experience
• Bachelor’s Degree in Human Resources or any other discipline preferred
• Experience in helpdesk or customer support role, particularly in HR or Shared Services environment would be an advantage
• Candidate must be open to work dayshift schedule
• Fluent in English both written and verbal communication

Preferred Qualifications

• Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management and Workday
• Experience with Power Query, Power BI, or other reporting and analytics tools
• Experience working in a shared services or multinational organization and participating in process improvement initiatives

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values.
• We recognize their contributions.
• They share in the success they help to create.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.