Credit Services Representative (Collections/Mid-shift)

Medtronic plc; Taguig; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Flexible benefits package

Zusammenfassung

Medtronic plc in the Philippines is seeking an experienced Accounts Receivable professional to review and validate AI-assisted outputs, ensuring data integrity and accurate billing processes. You will be responsible for collections, dispute resolution, and collaboration with Finance and Customer Service to support timely cash flow.

The role requires a Bachelor's degree and at least 3 years in Credit Services, Collections or Accounts Receivable, with strong analytical and communication skills.

Qualifikationen

• Bachelor's degree required.
• Minimum 3 years of relevant experience with a bachelor's degree, or an advanced degree with no prior experience required.
• Practical knowledge in Credit Services, Collections, Accounts Receivable, Finance, or related field.
• Strong analytical, problem-solving, and customer account management skills.

Aufgaben

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Conduct collection activities through phone, email, and other customer communication channels.
• Negotiate payment arrangements and support customers in resolving outstanding balances.
• Develop and execute collection strategies for high-risk, overdue, and sensitive accounts.
• Monitor account performance and take appropriate actions to mitigate credit risk.
• Ensure receivables are collected in accordance with company policies and agreed payment terms.
• Partner with Customer Service, Finance, and other stakeholders to resolve account and payment issues.
• Escalate complex collection matters and customer disputes as appropriate.
• Maintain accurate account records and provide timely updates on collection activities.
• Deliver a professional, customer-focused approach while balancing customer relationships and business objectives.

Kenntnisse

Analytical thinking

Decision making

Communication

Collaboration

Stakeholder management

Time management

Independent work

Ausbildung

Bachelor's degree

Tools

Excel

CRM systems

AI-enabled tools

Jobbeschreibung

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The role is responsible for reviewing and validating AI-assisted outputs, maintaining data integrity, and contributing to efficient and compliant business operations.

Responsibilities may include the following and other duties may be assigned.

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Conduct collection activities through phone, email, and other customer communication channels.
• Negotiate payment arrangements and support customers in resolving outstanding balances.
• Develop and execute collection strategies for high-risk, overdue, and sensitive accounts.
• Monitor account performance and take appropriate actions to mitigate credit risk.
• Ensure receivables are collected in accordance with company policies and agreed payment terms.
• Partner with Customer Service, Finance, and other stakeholders to resolve account and payment issues.
• Escalate complex collection matters and customer disputes as appropriate.
• Maintain accurate account records and provide timely updates on collection activities.
• Deliver a professional, customer-focused approach while balancing customer relationships and business objectives.

Required Knowledge and Experience

• Bachelor's degree required.
• Minimum 3 years of relevant experience with a bachelor's degree, or an advanced degree with no prior experience required.
• Practical knowledge and demonstrated competence in Credit Services, Collections, Accounts Receivable, Finance, or a related field.
• Strong analytical, problem-solving, and customer account management skills.
• Ability to work independently and make sound decisions within established guidelines.
• Experience using digital technologies and AI-enabled workplace tools to support process execution, decision-making, and customer account management.
• Proficient in relevant business systems and Microsoft Office applications, particularly Excel.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to manage multiple priorities while maintaining accuracy, compliance, and service quality.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.

We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives.

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team.

With one Medtronic Mindset defining how we work.

Speed and decisiveness run through our DNA.

Diverse perspectives inspire our bold answers to any challenge that comes our way.

And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer.

By bringing your ambitious ideas, unique perspective and contributions, you will…

Build a better future, amplifying your impact on the causes that matter to you and the world

Grow a career reflective of your passion and abilities

Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest: Experiences that put people first.

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life.

And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives.

What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line.

Our Mission to improve human welfare drives us.

We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation.

You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.