HR Support

iSupport Worldwide; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

iSupport Worldwide is seeking an HR operations specialist to manage onboarding, data integrity, and employee records. You will handle Lyric HR data entry after ICIMS onboarding and ensure compliance through post-onboarding reviews.

You will also process offer letters, maintainemployee positions, and support labor-law guidance across our HR systems, including ADP Lyric, UKG, and Kronos.

Qualifications

• Experience in HR operations, onboarding, or employee lifecycle management.
• Strong attention to detail and ability to manage multiple HR transactions.
• Working knowledge of US labor laws (multi-state preferred).
• Hands-on experience with ADP Lyric, UKG, and Kronos.
• Strong communication and documentation skills.
• Ability to work independently and collaborate across teams.

Responsibilities

• Review and process new hire forms, ensuring all required documentation is complete and accurate.
• Manually enter new hire information into Lyric HR following completion of ICIMS onboarding.
• Conduct post-onboarding reviews to confirm all system requirements are met and properly processed in Lyric HR.
• Build and maintain employee positions for new hires and position/status changes, including minor corrections without full rebuilds.
• Process and manage offer letters for new hires and employee changes, ensuring accuracy and compliance.
• Navigate and manage HR and timekeeping systems including ADP Lyric, UKG, and Kronos.
• Generate and maintain dated compliance reports and ad hoc HR reports as required.
• Communicate effectively with internal communities regarding HR requests, corrections, and process updates.

Skills

Experience in HR operations

Attention to detail

US labor laws knowledge

ADP Lyric/UKG/Kronos experience

Communication skills

Independent and collaborative

Tools

ADP Lyric

UKG

Kronos

Job description

• Review and process new hire forms, ensuring all required documentation is complete and accurate
• Manually enter new hire information into Lyric HR following completion of ICIMS onboarding
• Conduct post‑onboarding reviews to confirm all system requirements are met and properly processed in Lyric HR
• Build and maintain employee positions for new hires and position/status changes, including minor corrections without full rebuilds
• Process and manage offer letters for new hires and employee changes, ensuring accuracy and compliance

Key Responsibilities

Onboarding & Employee Records

• Review and process new hire forms, ensuring all required documentation is complete and accurate
• Manually enter new hire information into Lyric HR following completion of ICIMS onboarding
• Conduct post‑onboarding reviews to confirm all system requirements are met and properly processed in Lyric HR
• Build and maintain employee positions for new hires and position/status changes, including minor corrections without full rebuilds
• Process and manage offer letters for new hires and employee changes, ensuring accuracy and compliance

Compliance & Employment Verification

• Complete Form I‑9 verification for corporate‑hired employees, including Section 2 via the ADP portal
• Review E‑Verify results to ensure community‑level compliance
• Maintain accurate and compliant employment documentation in accordance with company policy and labor regulations

Employee Changes, Terms & Offboarding

• Review termination forms and coordinate with Payroll for final pay processing
• Once Payroll processing is complete, manually enter and finalize termination records in Lyric HR
• Review and process employee change requests, ensuring all approvals and required information are completed before manual system updates
• Respond to rehire eligibility and employment status inquiries from operational communities

Labor Law & Policy Support

• Demonstrate working knowledge of state and local labor laws, including:
• Termination rules
• Overtime regulations
• California (CA) and Nevada (NV) penalty pay requirements
• California reporting time rules
• Additional hours in lieu of work
• Severance guidelines
• Ability to locate and reference applicable labor laws as needed to support HR decisions

Reporting & Systems

• Generate and maintain dated compliance reports and ad hoc HR reports as required
• Navigate and manage HR and timekeeping systems including ADP Lyric, UKG, and Kronos
• Ensure data accuracy across all systems and support audits or internal reviews as needed

Stakeholder Support & Communication

• Communicate effectively with internal communities regarding HR requests, corrections, and process updates
• Provide clear guidance on employee data changes, rehire requests, and compliance requirements
• Support cross‑functional teams with HR documentation and reporting needs

Requirements

Required Skills & Qualifications

• Experience in HR operations, onboarding, or employee lifecycle management
• Strong attention to detail and ability to manage multiple HR transactions simultaneously
• Working knowledge of US labor laws (multi‑state preferred)
• Hands‑on experience with ADP Lyric, UKG, and Kronos preferred
• Strong communication and documentation skills
• Ability to work independently and collaborate across teams