HR Specialist

Iqeq; Pasig; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work setup

Learning & Development opportunities

Job summary

IQ-EQ is seeking a detail-oriented HR Operations professional to support Learning & Development administration and broader HR Operations activities. You will coordinate training, manage records, and ensure compliant, timely employee transactions while collaborating with cross-functional teams.

The role emphasizes data accuracy, stakeholder communication, and continuous improvement, within a hybrid work setup and focus on employee experience and compliance.

Qualifications

• Bachelor's degree in HR, Psychology, Behavioral Science, or related field with 2–3 years of HR Operations experience.
• Experience supporting HR processes, documentation, reporting, and inquiries.
• Exposure to HRIS, LMS, ticketing tools or similar systems is a plus.

Responsibilities

• Provide Learning & Development administrative support including training coordination, registrations, and attendance tracking.
• Prepare and validate HR/learning reports, dashboards, and documentation for compliance and management needs.
• Deliver day-to-day HR Operations support across employee lifecycle processes and data management.
• Maintain employee records and HR systems ensuring data integrity and privacy.
• Collaborate with stakeholders to resolve inquiries and drive process improvements.

Skills

HR Operations

Stakeholder management

Excel

Organizational skills

Communication

Education

Bachelor's degree in Human Resources

Bachelor's degree in Psychology

Bachelor's degree in Behavioral Science

Bachelor's degree in Business Administration

Tools

HRIS

Learning Management System

Ticketing tools

Job description

THIS ROLE

this role supports Learning & Development administration as part of the broader HR Operations function, including training coordination, learning records management, stakeholder communication, and reporting, while providing day-to-day HR Operations support across employee lifecycle activities, documentation, employee data management, HR systems administration, and process coordination. Working closely with employees, managers, HR colleagues, Finance, vendors, and other stakeholders, the role ensures HR processes are delivered efficiently and in compliance with company policies, service standards, data privacy requirements, and applicable local regulations. The position may provide support across various HR Operations workstreams based on business needs and contributes to process standardization, operational excellence, employee experience, and continuous improvement initiatives while maintaining confidentiality, data integrity, and a strong customer service focus.

WHAT YOU WILL DO

• You’ll provide Learning & Development administrative support by coordinating training schedules, registrations, attendance tracking, completion monitoring, learning records management, and stakeholder communications across learning programs.
• You’ll prepare, maintain, and validate learning and HR-related reports, dashboards, documentation, and data to support operational, compliance, and management reporting requirements.
• You’ll deliver day-to-day HR Operations support across employee lifecycle processes, ensuring timely, accurate, and policy-compliant execution of employee transactions and activities.
• You’ll maintain employee records, HR systems, documentation, and trackers while ensuring data integrity, confidentiality, and compliance with company standards and data privacy requirements.
• You’ll collaborate with employees, managers, Finance, vendors, and internal stakeholders to resolve inquiries, coordinate operational activities, support audits and compliance requirements, and drive continuous process improvements.

WHAT WE OFFER

• Competitive compensation and benefits - including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support - HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits - generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools - company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities - access to training, annual salary reviews, internal mobility, and performance rewards

ABOUT YOU

• You have a Bachelor's degree in Human Resources, Psychology, Behavioral Science, Business Administration, or a related field, with 2-3 years of experience in HR Operations, HR Shared Services, HR Administration, Learning & Development Administration, or a similar HR support role.
• You have experience supporting HR processes, employee documentation, reporting, compliance activities, and employee inquiries, with exposure to HRIS, Learning Management Systems, ticketing tools, or other HR platforms considered an advantage.
• You possess a solid understanding of HR Operations, employee lifecycle administration, learning coordination, HR documentation, compliance requirements, and employee data management practices.
• You demonstrate strong organizational, coordination, communication, and stakeholder management skills, with exceptional attention to detail, data accuracy, and proficiency in Microsoft Excel.
• You can effectively manage multiple priorities, work independently, deliver excellent customer service, and consistently demonstrate accountability, collaboration, professionalism, and a continuous improvement mindset.

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in a