HR Services Lead

William Hill PLC; Manila; Hybrid; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid working

30 days annual leave

Healthcare benefits

Mental health support

Job summary

William Hill PLC is seeking an HR Services Lead in Manila to own end-to-end payroll, benefits, HRIS governance, and employee services. You will drive process improvements, ensure compliance, manage complex cases, and coach the HR Services Analyst within a hybrid workplace.

The role requires leadership, strong communication, and a deep knowledge of Philippine labor laws, payroll regulations, and data governance.

Qualifications

• Minimum 5 years of progressive experience in HR Operations, payroll, benefits, or People Operations.
• Experience handling complex employee cases, escalations, and compliance matters.
• Experience leading projects and process improvements with strong stakeholder mgmt.

Responsibilities

• Oversee end-to-end payroll processing, ensuring accuracy and compliance.
• Lead benefits administration, enrollments, claims, and inquiries.
• Act as functional lead for HRIS governance and data management.
• Oversee onboarding, transitions, leaves, and offboarding processes.
• Provide guidance and coaching to the HR Services Analyst and drive process improvements.

Skills

Payroll processing

Benefits administration

HRIS governance

Employee services

Leadership

Stakeholder management

Data analytics

Excel

HR reporting

Compliance

Education

Bachelor's degree in Human Resources / Psychology / Business Administration / Management

Tools

HRIS

Payroll systems

Excel

Job description

HR Services LeadAdvertising locationManilaHoursShiftingSeniority levelMid-Senior levelWorkplace policyHybridI'm interestedShareJob descriptionWe are seeking an experienced **HR Services Lead** to serve as the subject matter expert for Payroll, Benefits Administration, HRIS Governance, and Employee Services. This role combines hands-on operational delivery with process ownership, compliance oversight, stakeholder management, and team leadership to ensure a high-quality, employee-centric People Operations function.As the HR Services Lead, you will oversee critical HR Services processes, drive continuous improvement initiatives, manage complex employee cases and escalations, and provide guidance and coaching to the HR Services Analyst. You will play a key role in ensuring operational excellence, compliance, data integrity, and exceptional employee service delivery.What you will be doing: * Payroll & Compliance Leadership+ Own and oversee end-to-end payroll processing, ensuring accuracy, compliance, and timely delivery.+ Act as the payroll subject matter expert for taxation, statutory contributions, labor compliance, and payroll governance.+ Review payroll reconciliations, reports, adjustments, and audit controls.+ Resolve complex payroll issues and employee escalations.+ Partner with Finance and payroll vendors to ensure seamless payroll operations.* Benefits Administration+ Lead the administration of company-sponsored and government-mandated benefits programs.+ Manage benefits enrollments, claims, reimbursements, and employee inquiries.+ Collaborate with government agencies, healthcare providers, insurers, and external vendors.+ Ensure compliance with benefits policies and statutory requirements.* HRIS & Data Governance+ Serve as the functional lead for HRIS administration and employee data management.+ Maintain data accuracy, security, and compliance across HR systems.+ Support system upgrades, testing, implementations, and process enhancements.+ Develop HR reports, dashboards, analytics, and workforce insights.* Employee Services & HR Operations+ Oversee onboarding, employee movements, promotions, transfers, leaves, and offboarding processes.+ Act as the escalation point for complex employee concerns and service requests.+ Monitor service delivery performance and ensure adherence to established SLAs.+ Maintain accurate employee records and documentation.* Process Improvement & Projects+ Lead process improvement, automation, and operational excellence initiatives.+ Develop and maintain SOPs, process maps, and operational documentation.+ Participate in HR technology implementations and transformation projects.+ Analyze operational metrics and implement improvements to enhance efficiency and employee experience.* Team Leadership+ Provide day-to-day guidance, coaching, and support to the HR Services Analyst.+ Review work quality and ensure compliance with established procedures.+ Drive knowledge sharing, cross-training, and business continuity initiatives.+ Foster a culture of accountability, collaboration, and continuous improvement. Who we are looking for:* Education+ Bachelor's Degree in Human Resources, Psychology, Business Administration, Management, or a related field.* Experience+ Minimum 5 years of progressive experience in HR Operations, Shared Services, Payroll, Benefits Administration, or People Operations.+ Strong experience managing end-to-end payroll and benefits administration.+ Experience working with HRIS and employee data management systems.+ Experience handling complex employee cases, escalations, and compliance matters.+ Experience leading projects, process improvements, and operational initiatives.+ Prior experience providing guidance or leadership to team members is preferred.* Knowledge and Skills+ Strong knowledge of Philippine labor laws, payroll regulations, statutory benefits, and compliance requirements.+ Strong knowledge of HR operations and employee lifecycle administration.+ Proficiency in HRIS, payroll systems, Microsoft Excel, and reporting tools.+ Excellent analytical, problem-solving, and attention-to-detail skills.+ Strong communication, stakeholder management, and customer service orientation.+ Ability to manage confidential and sensitive information with discretion.+ Strong organizational, planning, and project management capabilities.+ Continuous improvement mindset with the ability to recommend and implement operational enhancements. What we offer: Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: * Financial: Competitive salary and bonus schemes.* Hybrid working: Our employees can work from home up to 50% of the time with 50% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!* Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.* Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education.* Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits. More about evoke We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke. At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Apply At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your application with the evoke Family!