HR Operations & People Leader

1201 Global BPO; Mandaluyong; On-site; PHP 502,000 - 725,000; Full time

Job summary

1201 Global BPO is seeking an experienced HR Supervisor to oversee daily HR operations, lead the HR team, and ensure a positive, fair employee experience across the organization. The role partners with company leaders to provide an HR perspective in management discussions and supports the full employee lifecycle.

Responsibilities include policy development, recruitment, onboarding, performance management, engagement initiatives, and maintaining confidential records.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Behavioral Science, or a related field.
• At least 3 years of relevant HR experience, preferably in a BPO, contact center, shared services, or other fast-paced environment.
• Previous supervisory or HR team leadership experience is preferred.
• Good working knowledge of Philippine labor laws, employee due process, and HR practices.
• Experience across general HR functions, including recruitment, employee relations, employee engagement, performance management, benefits, and HR administration.
• Strong people leadership, coaching, communication, and problem-solving skills.
• Able to provide sound HR recommendations and communicate effectively with management and department leaders.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Able to handle sensitive and confidential matters with professionalism and sound judgment.
• Comfortable working on-site and collaborating closely with operational leaders.

Responsibilities

• Lead, coach, and develop the HR team while fostering collaboration, accountability, knowledge sharing, and professional growth.
• Oversee day-to-day HR operations and ensure HR activities and deliverables are completed accurately and on time.
• Participate in management discussions and provide HR insights, recommendations, and people-related considerations to support business decisions.
• Handle and provide guidance on employee concerns involving attendance, conduct, grievances, disciplinary matters, and other workplace issues.
• Ensure employee cases are handled with proper documentation, confidentiality, consistency, and due process.
• Support the development, review, updating, communication, and implementation of HR policies, procedures, and the Code of Conduct.
• Oversee recruitment, onboarding, probationary monitoring, performance management, regularization, employee movements, benefits administration, and offboarding.
• Plan and support employee engagement and recognition initiatives that contribute to a positive workplace culture.
• Maintain open communication with employees and identify opportunities to improve employee experience and engagement.
• Ensure employee records, HR documentation, and reports are complete, accurate, and properly maintained.
• Coordinate HR-related payroll inputs and statutory requirements.
• Partner with Operations and other departments on employee and workforce matters.
• Monitor HR trends and provide management with relevant insights and recommendations.
• Ensure HR practices remain aligned with company policies and applicable Philippine labor requirements.

Skills

People leadership

Communication

Problem-solving

Organizational skills

Confidentiality

Education

Bachelor’s degree in HR, Psychology, Business Administration, or related field

Job description

1201 Global BPO is seeking an experienced HR Supervisor to oversee daily HR operations, lead the HR team, and ensure a positive, fair employee experience across the organization. The role partners with company leaders to provide an HR perspective in management discussions and supports the full employee lifecycle.

Responsibilities include policy development, recruitment, onboarding, performance management, engagement initiatives, and maintaining confidential records.