HR Manager

Eastvantage; Manila; Hybrid; PHP 1,000,000 - 1,700,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Professional development opportunities

Inclusive culture & teamwork

Hybrid work environment

Job summary

Eastvantage is seeking an experienced HR Manager to lead end-to-end HR operations, HR business partnering, and employee engagement across our global delivery footprint. Based in Manila, Philippines, this role drives compliant, high-quality HR service delivery while shaping culture and performance in a fast-paced BPO environment.

The ideal candidate will oversee payroll inputs, HRIS governance, data integrity, and analytics, partnering with global counterparts and leadership to scale operations

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 7–10 years HR experience with 3+ years in a managerial/lead role, preferably in BPO/shared services.
• Strong expertise in HR operations, governance, labor law compliance, and employee engagement.

Responsibilities

• Act as trusted advisor to leaders on workforce planning and talent strategy.
• Translate priorities into actionable people initiatives aligned with culture and values.
• Partner with leaders to mitigate people risks related to growth, attrition, and performance.
• Support change management initiatives including restructuring and new service delivery models.
• Oversee end-to-end HR operations across the Philippines including onboarding to HRIS governance.
• Ensure compliance with global policies and local labor laws; manage HR data and reporting.
• Drive process improvements, standardization, and automation for efficiency.
• Manage third-party HR vendors related to operations, engagement, benefits, and wellness.
• Define and execute local employee engagement strategies aligned with company values.
• Lead engagement programs, recognition initiatives, and wellness activities.

Skills

Leadership

Stakeholder management

Change management

HR analytics

People leadership

Communication

Education

Bachelor's degree in HR or related

HR certifications (SHRM/CIPD)

Tools

HRIS systems

Payroll & benefits

Job description

We're Hiring: HR Manager!

We are seeking an experienced and strategic HR Manager to lead and oversee end-to-end HR operations, HR Business Partnership and employee engagement across our global delivery footprint. This role will be responsible for ensuring consistent, compliant, and high-quality HR service delivery while driving engagement, performance, and culture in a fast-paced BPO/shared services environment. The HR Manager will act as a trusted HR Business Partner to business leaders, manage HR operations at scale, and lead continuous improvement initiatives aligned with organizational goals and values.

Location: Manila, Philippines Work Mode: Work from Office, later hybrid Timing: Mid-shift Role: HR Manager

What You'll Do

• Act as a trusted advisor to business leaders on workforce planning, organizational design, and talent strategy.
• Translate business priorities into actionable people initiatives aligned with company culture and values.
• Partner with leaders to anticipate and mitigate people risks related to growth, attrition, and performance.
• Support change management initiatives including restructuring, scaling, and new service delivery models.

HR Operations

• Lead and oversee end-to-end HR operational processes including onboarding, offboarding, employee lifecycle management, and HRIS governance across the Philippines.
• Ensure full compliance with global HR policies, internal controls, and local labor laws across all operating jurisdictions.
• Serve as the escalation point for complex HR operational issues, employee relations matters, and service delivery challenges.
• Partner closely with global HR counterparts, payroll, finance, IT, and business leaders to ensure consistent and high-quality HR service delivery.
• Oversee employee data integrity, HR reporting, audits, and people analytics to support decision-making and compliance requirements.
• Provide strategic oversight of payroll inputs, benefits administration, and HR service center operations.
• Drive process improvements, standardization, and automation initiatives to enhance efficiency, scalability, and employee experience.
• Manage and evaluate third-party vendors related to HR operations, engagement, benefits, and wellness programs.

Employee Engagement, Culture & DEI

• Define and execute local employee engagement strategies aligned with company values and business objectives.
• Lead the design, rollout, and governance of engagement programs, recognition initiatives, and wellness activities within the Philippine Office
• Review and act on employee engagement survey results, working with Operations to implement action plans and track impact.
• Partner with senior leadership to foster a positive, inclusive, and high-performance work environment.
• Champion Diversity, Equity, and Inclusion (DEI) initiatives, ensuring integration into people practices and employee programs.
• Oversee internal communication initiatives that promote transparency, connection, and alignment across the organization.
• Monitor engagement metrics, attrition trends, and culture indicators, presenting insights and recommendations to leadership.

People Leadership & HR Governance

• Lead and coach operations team members, ensuring high performance, capability building, and succession planning.
• Establish clear HR operating rhythms, service level expectations, and performance measures.
• Contribute to HR strategy development and execution in alignment with organizational growth and transformation initiatives.
• Support change management efforts related to organizational restructuring, growth, or new market entry.

Performance, Talent & Employee Relations

• Advise managers on performance management, coaching, and capability development.
• Support talent reviews, succession planning, and internal mobility initiatives.
• Serve as the first escalation point for employee relations issues, ensuring fair, consistent, and compliant resolution.
• Ensure consistent application of HR policies and local labor laws.

What We're Looking For

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree or HR certification (e.g., SHRM, CIPD) is an advantage.
• 7-10 years of progressive HR experience, with at least 3 years in a managerial or lead role, preferably within a BPO, shared services, or global organization.
• Strong expertise in HR operations, employee engagement, HR governance, and labor law compliance.
• Proven experience leading HR teams and managing cross-functional and global stakeholders.
• Available to work in office for the initial 3 months, then hybrid with 3-days in office.
• High proficiency in HRIS platforms, reporting, and people analytics.
• Excellent communication, stakeholder management, and leadership skills.
• Strong problem-solving, analytical, and change management capabilities.
• Ability to thrive in a fast-paced, matrixed, and multicultural environment.

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently-owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Morocco, Bulgaria, and Belgium. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story!

Why join us

• Embrace a healthy work-life balance.
• Enjoy competitive compensation and benefits.
• Be part of a positive work environment that fosters collaboration and teamwork.
• Advance your career through our professional development opportunities.
• Thrive in an inclusive and employee-centric culture.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.