HR Help Desk Specialist - Workday & Policy Support (Hybrid)

AECOM; Taguig; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

AECOM in the Philippines is seeking a HR Helpdesk/Administrative Support specialist to resolve tickets and provide guidance on HR systems, including Workday, while ensuring compliance with SOPs and privacy policies.

The role requires 1–2 years of HR or admin experience, willingness to work night shifts, and a hybrid setup with at least three onsite days per week. You will join a global team delivering infrastructure and services.

Qualifications

• 1–2 years of HR or admin experience.
• Willing to work night shifts and hybrid setup with 3 onsite days per week.

Responsibilities

• Resolve tickets and queries via calls, chats, and ticketing system while following SOPs and methodologies.
• Provide guidance and support to customers for queries relevant to HR systems.
• Responsible for effective case handling and only transfer when appropriate within guidelines.
• Work with autonomy and make decisions on medium complexity issues as required.
• Resolve queries and elevate complex issues for timely resolution.
• Perform low to medium complexity tasks in compliance with SLAs, policies and procedures.
• Provide input to incident reports.
• Maintain understanding of company policies to interpret and explain them beyond FAQ wording.
• Contribute to SOP/DTP maintenance and CI initiatives to optimize processes.
• Ensure adherence to audit and regulatory requirements (GDPR, Privacy Policy, SOX).
• Support HR systems (Workday) requests and transactions following standard methodologies.
• Be flexible to work assigned shifts and support other regions when needed.
• Operate in a hybrid setup.

Skills

HR systems

Customer service

Ticketing

Tools

Workday

Job description

AECOM in the Philippines is seeking a HR Helpdesk/Administrative Support specialist to resolve tickets and provide guidance on HR systems, including Workday, while ensuring compliance with SOPs and privacy policies.

The role requires 1–2 years of HR or admin experience, willingness to work night shifts, and a hybrid setup with at least three onsite days per week. You will join a global team delivering infrastructure and services.