HR Generalist

TaskUs; Philippines; On-site; PHP 350,000 - 600,000; Full time

Job summary

TaskUs is hiring an HR Generalist to join our People First culture in the Philippines. You will support Employee Relations, onboarding, payroll coordination, and HR projects as part of the HR team.

You will report to the HR Manager and contribute to maintaining compliant, engaging HR processes in a fast-growing BPO environment.

Qualifications

• Bachelor’s degree in HR, BA, Finance or equivalent.
• 2+ years of direct HR experience; call center experience preferred.
• Strong multitasking, detail-oriented, and excellent communication.
• BPO industry experience is a plus.
• Experience with HRIS, reporting, benefits and compensation is a plus.
• Excellent English proficiency.
• Knowledge of state and federal employment law.

Responsibilities

• Develop HR solutions by collecting and analyzing information and recommending actions.
• Improve manager and employee performance by identifying problems and evaluating solutions.
• Oversee special projects with timelines and coordination.
• Prepare reports by collecting and analyzing data and trends.
• Ensure compliance with local legal requirements and advise management on actions.
• Onboard new hires with a focus on a strong new hire experience.
• Review and file new hire paperwork with payroll and legal vendor.
• Administer Employee Satisfaction Survey and focus groups.
• Address employee relations issues as they arise.
• Update employment policies and procedures as required by law.
• Maintain a positive culture by managing day-to-day office tasks.

Skills

Multitasking

Attention to detail

English proficiency

HR knowledge

Team communication

Education

Bachelor's degree or equivalent

Tools

HRIS

Reporting

Job description

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The HR Generalist will report to the HR Manager. In this role, you will be an integral part of the HR team assisting with Employee Relations and special projects.

At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride.

Responsibilities and Duties

• Develop human resources solutions by collecting and analyzing information and recommending courses of action.
• Improves manager and employee performance and experience by identifying problems and evaluating potential solutions.
• Oversees and completes special projects to include setting timelines, coordinating with appropriate parties. conducting research, developing and organizing information, and fulfilling transactions.
• Prepares reports by collecting, analyzing, and summarizing data and trends.
• Ensure compliance with local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions.
• Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience. Ambassador Project RC -2
• Review and file new hire paperwork in collaboration with our payroll and legal vendor.
• Administer our Employee Satisfaction Survey. Focus Groups
• Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.
• Update/revise employment policies and procedures as required by law or necessary for the business.
• Maintain a positive culture by managing the day to day office tasks as needed. Open door culture.
• Assist in the payroll process.
• Assist in the offboarding/onboarding.
• Issue any administrative related document in regards to Covid19, Government related certificate, office or business-related documents in alignment with the Colombian Law.
• Review and approval of HR applications. Glowstick

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Finance OR equivalent work experience.
• 2+ years of direct experience; hourly population and/or call center experience highly preferred.
• Strong ability to multitask, extremely detail-oriented, great communication skills and a TaskUs attitude.
• Background in the BPO industry will be considered as a plus.
• Experience with HRIS systems, Reporting, HR practices/Procedures, Benefits and Compensation will be considered also a plus.
• Great level of English.
• Knowledge of state and federal employment law

Education / Certifications

• Bachelor’s degree in Human Resources OR equivalent work experience

Work Location / Work Schedule / Travel

• Office Based
• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.